Spa Attendant

Roles and Responsibilities

The Spa Attendant ensures a smooth and efficient operation in maintaining the overall cleanliness, sanitation, and orderliness of the Spa & Wellness area according to Mandarin Oriental quality standards and protocols while maintaining relations of quality, service, guest experience, and discretion, fully focused towards guest delight.

Key Responsibilities:

• Check, clean, and set up all spa premises according to Mandarin Oriental standards.
• Ensure the replenishment of all necessary consumables, items, supplies and ensure that all furniture, fixtures, and equipment are well maintained and in perfect working condition.
• Report any breakage, damage & loss to the Spa management and notify concerned Colleague/s concerning the need for repairs/fix or additions to spa operations.
• Operate equipment needed for cleaning and maintenance duties and follow procedures for the use of any equipment according to specifications.
• Request, collect stock, and supplies in accordance with par stock levels.
• Maintain all departmental assets and ensure that all items are cleaned, checked out, and returned to the appropriate storage area.
• Ensure spa security and safety by performing tasks such as locking doors/access after cleaning hours or checking electrical appliance use to ensure that hazards are not created.
• Ensure the shift checklist is completed; stay current with developments in the hotel/spa operations by reviewing the communication log book each shift; update log book for next shift.
• Maintain spa knowledge and awareness with ongoing spa promotions and activities to be able to assist when approached by Guests.
• Maintain full awareness and adherence of all health and safety/hygiene control and regulations including chemicals/solutions used at work.
• Maintain overall health/sanitation, and safety standards in work areas.

Desired Candidate Profile

• Maintain spa knowledge and awareness with ongoing spa promotions and activities to be able to assist when approached by Guests.
• Maintain full awareness and adherence of all health and safety/hygiene control and regulations including chemicals/solutions used at work.
• Maintain overall health/sanitation, and safety standards in work areas.

Qualifications And Requirements:

• Senior School qualification or equivalent is a must.
• Hotel school graduates will be preferable.
• Minimum 6 months to 1-year experience in the same position and has worked in a reputable 5-star hotel.
• Previous work experience in Guest Services.
• Previous experience working in the Middle East Region is an advantage.
• Good understanding of Spa public area duties and ability to explain spa equipment and spa offerings.