1st Line Support Engineer

Hamilton Barnes ?; Faversham; On-site; GBP 30,000

Job description

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An established and innovative technology company is looking for a 1st Line Support Engineer to join its dedicated technical aftercare team. This role is ideal for someone with a passion for technology, exceptional communication skills, and a strong ability to multi-task in a team-oriented environment.

Why Join?

This is an exciting opportunity to become part of a dynamic and supportive team, working with cutting-edge technology in AV, lighting control, and IT systems. Full training will be provided, making this a great role for those eager to develop their skills and grow within a fast-paced industry.

Key Responsibilities:

• Answering incoming calls to the dedicated service line promptly and professionally.
• Ensuring all client queries are handled efficiently, with follow-ups as needed.
• Accurately maintain and update data using ConnectWise service software (training provided).
• Providing internal progress updates on ongoing projects.
• Managing data filing and performing other administrative tasks.

Who Should Apply?

The ideal candidate will be:

• Meticulous and detail-oriented, able to manage multiple projects simultaneously.
• A strong communicator, confident in handling client calls and emails.
• Technically minded, with an interest or experience in AV, lighting control, or IT systems.
• Proactive and creative, able to think on their feet and problem-solve effectively.
• A great team player, with strong organisational and planning skills.
• Adaptable, able to tailor their communication style depending on the audience.

What’s in It for You?

• Work in a collaborative and forward-thinking environment.
• Gain hands-on experience with industry-leading technology.
• Opportunities for learning and development to enhance your technical knowledge.

Location: Faversham, Kent

Hours: Monday to Friday, 9 AM – 5 PM

Salary: £30,000 Basic Per Annum + Benefits

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting and Entertainment Providers