Account Manager

Who is Silktide?

Silktide’s mission is to make the web better for everyone.

We make software to test and improve websites. Organisations around the world use Silktide to help deliver great web experiences that are accessible to all.

Our customers include Fortune 500 Global companies, universities, local and state government agencies.

We cover almost every aspect of the web, including accessibility, marketing, content, and privacy. A big part of our work is helping people understand these complex areas in a way that works for them.

Where is Silktide going?

Silktide is self-funded and is more than doubling in size each year. Joining us now will mean you’ll be a big part of our growth and your career will have the potential to skyrocket alongside our success.

We have ambitious plans to improve the quality of the web. We believe every website should be accessible, compliant, and of high quality. Our Silktide Monitor platform is the first step in our mission. It helps web teams and content contributors with a mixed range of abilities to easily manage hundreds of thousands of web pages.

If you want to help us in our mission to make the web more accessible then it’s never been a more exciting time to join Silktide!

What we’re like

Our Customers love us (4.8 on G2) and our staff are pretty happy, too (4.8 on Glassdoor).

We heavily promote an open culture. Every member of our team keeps a Slack journal, to log their thoughts, work, and ideas. Everyone can read these. Want to know exactly what your CEO is working on? Done.

We believe in giving our team the freedom to innovate and make a real impact. We value creativity and initiative, allowing you the space to own your work and push boundaries.

We pride ourselves on being ambitious, both in the products we build and the challenges we tackle. Whether it’s driving web accessibility forward or expanding our platform, we’re constantly aiming higher and pushing for excellence.

We’re growing fast and need smart, ambitious, and trustworthy people to join our team.

Learn more about us here.

What you will be doing

As an Account Manager, you’ll be at the forefront of Silktide’s revenue-driving strategy, managing renewals and identifying upsell opportunities. Your role is essential to customer retention and account expansion, ensuring long-term success for both Silktide and our customers.

Your key responsibilities will include:

1. Renewals: Take ownership of the renewal process, standardizing strategies to optimize success, identify at-risk accounts, and ensure a smooth and timely experience for customers.
2. Upsell & expansion: Analyze customer usage patterns, milestones, and key decision points to identify opportunities for account growth. Work with the Customer Success Manager to align upsell strategies with customer goals.
3. Account strategy: Establish checkpoints to assess account health, collaborate with CSMs, and plan upsell or cross-sell opportunities.
4. Contract management: Oversee the logistics of upsells and renewals, ensuring seamless execution and accurate documentation.

Where you will be working

We’re currently looking for a Birmingham-based resident for this hybrid-based role.

You will be working in our coworking office at Colmore Row, Birmingham 3 days per week.

You should join us if

1. You are a resident of the greater Birmingham, UK region
2. You thrive in a fast-paced, goal-oriented environment with a focus on revenue growth and retention
3. You possess excellent verbal and written communication skills
4. You excel at navigating corporate structures to grow the use of products or services across new departments with a wide range of stakeholders
5. You have at least 1+ years of Account Management experience within a SaaS or similar company
6. You have a passion for technology
7. You should be approachable and offer to help where needed
8. You have a valid passport (there is potential for travel for onsite customer meetings and work retreats!)

You should not join us if:

1. You shy away from fast-paced environments
2. You are worried about telling your boss they are wrong
3. You need someone to tell you exactly what to do
4. Conversations about money, budgets, or sales make you uncomfortable

What you will get in return

1. £55,000-£60,000 OTE
2. A shiny new MacBook and any peripherals you need to be successful
3. Gym membership of your choice
4. Comprehensive Private Insurance (Health, Dental & Vision)
5. Enhanced paternity and maternity pay
6. 2 weeks/year dedicated to your skills development (“Silktime”)
7. 20 days paid vacation + public holidays (increases with each year at Silktide)
8. Opportunities for rapid career progression

Sounds interesting?

Apply today! We’ll need a resume containing details of previous relevant experience.