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Assistant Manager
HorizonHolidays
Nottingham
On-site
GBP 25,000 - 45,000
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Job summary
An established industry player seeks an Assistant Manager for their Nottingham location. This full-time, on-site role involves overseeing daily operations and managing a dedicated team to ensure exceptional customer satisfaction. The Assistant Manager will be responsible for supervising travel bookings, handling customer complaints, and implementing company policies. Ideal candidates will possess strong organizational and leadership skills, along with experience in customer service and knowledge of travel booking systems. Join a dynamic team in the travel industry and contribute to creating unforgettable holiday experiences for clients.
Qualifications
- Strong leadership and organizational skills are essential for this role.
- Experience in customer service and complaint resolution is required.
Responsibilities
- Oversee daily operations and manage staff to ensure high customer satisfaction.
- Supervise travel bookings and coordinate with different departments.
Skills
Organizational Skills
Leadership Skills
Customer Service
Complaint Resolution
Communication Skills
Tools
MS Office
Travel Booking Systems
Job description
Horizon Holidays is your one-stop travel shop, covering everything you need for a perfect holiday. We assist with finding dream holiday locations, sourcing flights, accommodation, transfers, holiday add-ons, and travel money. With a dedicated 24/7 customer service team, we ensure a seamless travel experience from start to finish.
Role Description
This is a full-time on-site role located in Nottingham for an Assistant Manager. The Assistant Manager will oversee daily operations, manage staff, handle customer complaints, and ensure high customer satisfaction. Responsibilities include supervising travel bookings, coordinating with different departments, training staff, and implementing company policies. The role demands excellent organizational and leadership skills to ensure the smooth functioning of the travel shop.
Qualifications
- Strong organizational and leadership skills
- Experience in customer service and complaint resolution
- Knowledge of travel booking systems and procedures
- Ability to train and manage staff effectively
- Excellent written and verbal communication skills
- Proficiency with MS Office and travel-related software
- Previous experience in the travel industry is a plus
Mid-Senior level
Full-time
Travel Arrangements
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