Claims Manager

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This is a key role within a busy NHS in-house Legal Team that deals with some of the most complex and high-profile legal work in the NHS.

Main duties of the job

Reporting to the Trust Solicitor, the post holder will have sole internal conduct of all clinical negligence claims and personal injury claims against the Trust (including public liability and employer’s liability claims). The post holder will have the ability to recognise when to escalate a situation for internal advice and external legal advice and will work closely with NHS Resolution.

The post holder will support the Trust Solicitor, Trust Barrister and Deputy Trust Solicitors to ensure that all policies, procedures and activities in relation to claims and potential claims comply with the Civil Procedure Rules, incorporating the Pre-Action Protocol, and that guidance and instructions on claims handling issued by NHS Resolution are regularly reviewed and procedures updated.

Working for our organisation

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.

Person specification

• Degree level qualification or equivalent experience (Graduate, Fellow or equivalent member) or Law Degree or considerable relevant experience assisting in the management of clinical negligence claims.
• Evidence of continued professional development.

Experience/Knowledge

• Experience of working in a claims capacity, either in an in-house Legal Team or in private practice.
• Ability to develop and maintain constructive relationships with staff at all levels and liaise in a professional manner with external stakeholders.
• Ability to respond effectively to changing demands and meet tight timescales determined by external forces such as NHS Resolution and Panel Solicitors.
• Knowledge of NHSR Reporting Guidelines & requirements & the Pre-Action Protocol for the Resolution of Clinical Disputes.
• Knowledge and understanding of HM Coronial Services.

Skills/Abilities

• Excellent written and oral communication skills.
• Analytical and problem-solving skills.
• Excellent computer skills with proven knowledge of databases and spreadsheets.
• Strong organisational skills with a methodical approach in all aspects of work.
• Strong work ethic and enthusiasm.
• Self-motivating and proactive.

Please be advised that:

The recruitment process for all admin and clerical roles at Bands 2-4 will be a two stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview.

Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist.

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.