Customer Service Advisor

• Location:Remote
• Working Hours:2pm- 10pm Monday - Friday
• Job Type:Full-time

Join a leading waste management firm serving New York City and Long Island as a Remote Customer Service Representative. As part of our commitment to the NYC Commercial Waste Zone (CWZ) program, we are dedicated to providing top-notch waste and recycling services. This role is crucial in maintaining our reputation for exceptional customer service.

Day-to-day of the role:

• Customer Support:Handle inbound calls and emails with professionalism, providing accurate information about our services, including schedules and procedures for trash and recycling collection.
• Issue Resolution:Utilise tools such as Zoho CRM, Zoho billing system, Optimo Route, and Vonage phone system to investigate and resolve customer concerns promptly.
• Data Management:Perform accurate data entry, maintain customer records in our CRM system, and ensure data cleanliness.
• Driver Coordination:Monitor driver routes through Optimo Route software and provide timely updates to customers regarding service status.
• Training & Compliance:Engage in ongoing training to master company systems and adhere to regulatory requirements, enhancing service delivery.
• Process Improvement:Actively contribute to the enhancement of customer service processes and operational efficiency.

Required Skills & Qualifications:

• Experience:Minimum of 2 years in customer service, ideally within logistics, waste management, or a related field.
• Technical Skills:Proficiency in Zoho CRM, billing systems, and familiarity with route optimization tools like Optimo Route.
• Communication:Excellent verbal and written communication skills in English; multilingual abilities are a plus.
• Problem-Solving:Strong analytical skills with a proven ability to resolve issues effectively.
• Organization:Exceptional organisational skills with the capability to multitask and manage time efficiently.
• Tech Savvy:Comfortable with cloud-based systems and basic technical troubleshooting.
• Availability:Must be available to work during specified Eastern Time hours and for occasional team meetings or training sessions.

What We Offer:

• Competitive hourly pay.
• Comprehensive training on company systems and policies.
• A supportive and collaborative remote work environment.
• An opportunity to contribute to the innovative solutions shaping the future of commercial waste services in NYC.

This is a fully remote role, but you may be required to travel to the London office for a team meeting once per quarter - please only apply if this is acceptable.

To apply for this Remote Customer Service Representative position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.