POA Receptionist / Clerical Officer

Uhmb; York and North Yorkshire; On-site; GBP 24,000 - 28,000

Job description

Main area: Receptionist / Clerical Grade NHS AfC: Band 2

Contract: Permanent

Hours: Part time - 25 hours per week (Monday to Friday 09:30-14:30 per day)

Job ref: 331-K15280325

Site: Pre Operative Assessment, Westmorland General Hospital, Town Kendal

Salary: £24,169 pa pro rata

Salary period: Yearly

Closing: 15/04/2025 23:59

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

An exciting opportunity has arisen for us to recruit a motivated, organised and dedicated Band 2 receptionist / clerk for the Pre-Operative Assessment (POA) department in Westmorland General Hospital. This post plays a key role in receiving and welcoming patients and visitors to the POA department while also handling all telephone enquiries for that POA, and sometimes for all POA sites. The role will support the nursing team with clerical duties to ensure the smooth running of the department, providing a high patient satisfaction experience.

Main duties of the job

• Acting as the receptionist / clerical worker for a busy POA department in Westmorland General Hospital.
• Working with the receptionists / clerical workers from the other 2 sites to ensure all visitors / patients are welcomed to POA and all phone calls are dealt with efficiently and timely.
• Helping with the smooth running of WGH POA by providing clerical duties for the nurses and CSW at WGH, while ensuring patients are kept up to date with waiting times and any delays on a daily basis.

Detailed job description and main responsibilities

• Providing an efficient and friendly, professional and welcoming reception service, offering advice and information to all visitors and callers to POA.
• Receiving and responding to telephone calls and queries for the POA department including other sites.
• Supporting the POA Service Co-ordinator with contacting patients to book / amend / cancel appointments as required.
• Finding, checking and entering data and confidential information onto the hospital system.
• Using Lorenzo to arrive and depart patients to and from clinics on a daily basis, ensuring all clinics are completely cashed up from the previous day and raising any issues with the Service Co-ordinator.
• General administration and clerical duties as required.

Person specification

• Educated to GCSE level or equivalent to include English Language and Maths.
• Keyboard skills and computer literate.
• Relevant experience within an administration and clerical field.
• Proficiency in Microsoft Word / Excel processing skills.
• Excellent communication skills (written / verbal / listening).
• Ability to work effectively with all levels of staff.
• Self-motivated, organised, enthusiastic, innovative, and flexible.
• Ability to comply with Trust policies and procedures.
• Ability to form and develop effective working relationships.
• NVQ 2 equivalent in Customer Care.
• Previous experience of Lorenzo or equivalent PAS.

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.

The Trust promotes flexible working opportunities wherever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive.

The Trust operates a No Smoking Policy.

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.

We reserve the right to close a job advert early where sufficient applications have been received.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.

If the post is subject to Disclosure & Barring Service checking, a charge of £49.50 for Enhanced and £21.50 for Standard clearance and an additional £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the Trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6-month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid, etc. For more information, click on this link: Pre-Onboarding.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.