IT Support Technician

Are you passionate about IT and ready to kick-start your career? Do you enjoy solving problems and helping others? Is the idea of being part of a dynamic team in a thriving company exciting to you? Our client is currently looking for an IT Support Technician to join their busy team in Blythe Bridge!

As an IT Support Technician, you will be the crucial first line of support for all IT enquiries, taking ownership of our IT ticket system and ensuring service level agreements (SLAs) are monitored effectively. This role offers an exciting chance to engage with a variety of tasks across all areas of IT. Your responsibilities will include answering incoming helpdesk calls, logging issues and queries, updating users promptly on outstanding issues, and managing the movement and installation of IT equipment.

Hours of Work:

Full Time, Monday to Friday, 37.5 hours per week, working from 2:30pm to 11:00pm (with an 8:30am to 5:00pm schedule during training). Please ensure you can cover both shifts if using public transport.

IT Support Technician Requirements

• A strong desire to learn and grow in the IT field
• Excellent customer service and communication skills
• Basic understanding of computers, particularly Microsoft software
• Ability to manage multiple tasks efficiently
• A flexible attitude to work within a generalist IT team

IT Support Technician Benefits

• Opportunity to develop into an IT professional
• Training and development
• No weekend or bank holiday work
• Generous holiday allowance including Christmas closure
• Company events
• Complimentary drinks
• Free onsite parking
• Employee benefit and wellness platform
• Pension scheme starting from day 1

Meet the Organisation: Who We Are and What We Do

They are one of the UK’s leading distributors of wood-based panel products. Their hub depots and own vehicles enable them to consistently meet their customers' demands for stock holding and next day delivery. They pride themselves on a collaborative culture that supports personal and professional development.

If you think you are suitable for this IT Support Technician role, please apply now! Don't miss out on the chance to elevate your IT career in a vibrant workplace!