Customer Service Co-ordinator

Customer Service Coordinator

At 1 To 1 Transport, our mission is to simplify the transport industry by taking things back to basics, and making sure our customers remain our number 1 priority, which is the reason for our continued success. We offer our customers a first-class Transport & Logistics solution, with unrivalled customer service and communication to match.

Our highly motivated team will always go above and beyond to ensure we deliver the best possible experience to our customers, by ensuring that goods are moved on time, every time.

As the company continues to grow, we are looking for someone to join us as a Customer Service Coordinator, to further enhance our customers' experience. We would like to bring someone on board who will be influential in the future growth of the business, who will possess the same level of ambition, drive, and determination to succeed.

The successful candidate will be hard-working, have a good eye for detail, and will also demonstrate problem-solving and decision-making under pressure. Excellent communication skills are a must, both verbally and electronically, as well as the ability to be proactive, to use your own initiative, and to work well in a team environment.

Duties will include:

1. Providing excellent customer service to customers
2. Handling customer enquiries, complaints, and feedback
3. Providing accurate, valid, and complete information to customers
4. Identifying customers’ needs and providing appropriate solutions
5. Maintaining customer records in the customer service database
6. Assisting in developing customer service policies, processes, and procedures
7. Staying up to date on product and service knowledge
8. Following communication procedures, guidelines, and policies
9. Coordinating with other departments to ensure customer needs are met
10. Providing feedback on the efficiency of the customer service process

We are looking for candidates to apply who have the following:

1. Excellent communication skills
2. Ability to maintain customer relationships
3. Strong organisational and multitasking ability
4. Attention to detail
5. Able to work as part of a team and on own initiative
6. Knowledge of Microsoft Office

The Customer Service Coordinator is responsible for ensuring excellent customer service is provided to all customers. The Coordinator will be the first point of contact for customers and will be responsible for responding to customer enquiries, resolving customer issues, and providing customer feedback to management. The Coordinator will also manage customer databases, provide customer service training, and assist with the implementation of customer service programs. This role will require excellent customer service, communication, and organisational skills.

Why work for 1 to 1 Transport?

1. Competitive salary (dependent on experience)
2. Annual salary review
3. Annual bonus review
4. 20 days holiday plus 8 bank holidays
5. Private Medical Insurance enrollment
6. Company Pension Scheme
7. Comfortable working environment

Expected Start Date: As soon as possible

Job Type: Full-time, Permanent (Additional hours may be required). If you feel that you would like to be part of our busy and vibrant team, and have the necessary experience to do so, then we would love to hear from you.

Job Types: Full-time, Permanent

Benefits:

1. Company pension
2. On-site parking
3. Private medical insurance

Schedule:

1. Monday to Friday

Education:

1. GCSE or equivalent (preferred)

Experience:

1. Customer service: 1 year (preferred)

Licence/Certification:

1. Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Service Jan 2025