Sr. Program Manager, Retail Efficiency Program (RBS)

RBS Retail Efficiency & Paid Selling Partner Services (PSPS) team is looking for a Sr Program Manager to drive Retail Efficiency program. In this role you will be expected to partner with Amazon Retail and 3P teams WW on identifying automation opportunities, sizing the problem and owning E2E automation via Sapien by collaborating with Business, Tech, and other partner Amazon teams. You will also be responsible for scaling solutions across multiple geographies. Key success factors for this role will be to drive meaningful automations which will drive productivity gains for business teams, drive WW Parity of programs, and lower CTS for Retail/3P and RBS Teams.

Candidate Profile

Candidate will have 5+ years of experience in Program Management and online Retail. You will have program management skills with the ability to influence internal and external stakeholders and drive project execution. You will be expected to deliver solutions and programs that are technology-based, highly scalable - while maintaining a good customer and business partner focus. You will have a demonstrated record of working with multiple teams and driving execution in high volume operational environments. Be able to lead not only at the strategic level, but also tactically by diving deep into business and technical domains.

Key skills for the role include the ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the program, product, and ops excellence.

BASIC QUALIFICATIONS

1. 5+ years of working cross-functionally with tech and non-tech teams experience
2. 5+ years of program or project management experience
3. 5+ years of delivering cross-functional projects experience
4. Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

1. 2+ years of driving process improvements experience
2. Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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