Enable job alerts via email!

Customer Service Agent – Remote | Umbrella Group UK

HipHopTune Media

Barnsley

Remote

GBP 10,000 - 40,000

10 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

An established industry player is seeking a passionate Customer Service Agent to join their dynamic remote team. This role is perfect for individuals who thrive in a customer-focused environment and are eager to provide exceptional service. You will be responsible for handling inquiries, resolving customer concerns, and ensuring a seamless experience for clients. If you possess strong communication skills and a positive attitude, this opportunity allows you to work from the comfort of your home while making a significant impact on customer satisfaction. Join a reputable organization and take the next step in your career!

Proven customer service experience with strong communication skills.
Ability to multitask and prioritize effectively in a fast-paced environment.

Respond to customer inquiries via phone, email, or chat professionally.
Resolve customer complaints and maintain accurate records of interactions.

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Multitasking

High School Diploma or Equivalent

Microsoft Office

Umbrella Group UK is looking for a Customer Service Agent to join its growing team. This remote role is open to candidates in Barnsley, Yorkshire, and beyond, offering a great opportunity to work in a dynamic, customer-focused environment.

Ideal candidates will have a high school diploma (or equivalent) and proven customer service experience. Strong communication and interpersonal skills are essential, as the role involves handling inquiries, resolving customer concerns, and ensuring a seamless experience.

If you’re passionate about delivering excellent service and want to work remotely for a reputable organisation, apply today.

Position: Customer Service Agent

Salary: £11.43 per hour

Job Type: Part Time

Location: Remote, Barnsley

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products or services. This position requires excellent communication skills, problem-solving abilities, and a positive attitude.

Responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner
Resolve customer complaints and issues by providing appropriate solutions and alternatives
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to ensure customer needs are met
Identify and escalate priority issues to the appropriate team members
Continuously improve customer service skills and knowledge of products or services

Qualifications

High school diploma or equivalent
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Strong problem-solving skills
Proficient in Microsoft Office and other relevant software
Ability to work in a fast-paced environment

Application Process

Interested and qualified individuals should CLICK HERE to apply

Get your free, confidential resume review.

or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.