Call Center Sales Agent - Travel Experience Designer, London

Call Center Sales Agent - Travel Experience Designer, London

Client: Club Med

Location: London, United Kingdom

Job Category: Sales

EU work permit required: Yes

Job Reference: 36f2ef146d00

Job Views: 81

Posted: 18.02.2025

Expiry Date: 04.04.2025

Job Description:

Contract type: Permanent contract

This role suits someone who enjoys working in a fast-paced environment and for commission-based rewards. Club Med provides regular training as well as FAM trip visits to familiarise staff with the resorts.

Club Med ensures that staff are well trained and kept up to date with internal systems and booking tools.

You will deal with various departments within the company such as transport, customer relations and trade.

• This role requires some weekend work (two Saturdays per month).
• This role can be office-based, or hybrid working after an office-based training period.

Mission 1: Provide the best customer service to clients

• Welcome new and returning clients on the phone with a friendly, approachable, and helpful manner.
• Create a personalised and lasting relationship with the client, by proactively supporting them throughout the enquiry or sale.
• Ensure customer follow-up and satisfaction.

Mission 2: Create a tailor-made travel experience

• Establish and understand the expectations and needs of the client from the first interaction.
• Create a tailor-made trip for the client based on their needs.
• Provide excellent up-to-date knowledge of the company's resorts and destinations.
• Establish and maintain a good working relationship with travel agents and deal with their requests by phone or email.

Your Profile:

• Education: minimum A level or equivalent.
• Previous experience in a Travel sales or Travel consultant role. Ski knowledge is highly desirable.
• Fluency in both written and spoken English is essential.
• Excellent phone manner and customer service skills.
• Self-motivated and well-organised.
• Customer-oriented, with good stress management skills.

Compensation Package:

• Monthly commission based on business volume sold (possibility to earn up to 30% of yearly salary).
• 25 days annual leave, increasing by a day after 1 year of service (to a max of 30 days).
• Birthdays off.
• Half day on Christmas Eve and NYE.
• 3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k).
• Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months (90 days per year).
• 40% of office commute costs reimbursed each month.
• Annual Christmas party and other social events arranged by social committee as well as off-site team building.
• Strong internal mobility and development opportunities.

Job Type: Permanent
Location: London, UK (Wimbledon)