Retail Collections Administrator

PayPoint Group; Welwyn Garden City; On-site; GBP 10,000 - 40,000; Full time

Job description

Job Details: Retail Collections Administrator

Vacancy Name: Retail Collections Administrator

Vacancy No: VN296

Employment Type: Part-Time

Business Name: PayPoint Network Ltd

Location: This is a 6 month fixed term contract - 20 hours per week mornings only. 3 days a week in the office in Welwyn Garden City with 2 days from home paying £13,358.

Job Summary/Purpose: The main aspect of this role is to effectively manage and recover failed Direct Debits on a daily basis to keep Company debt and associated risks to a minimum.

Main Responsibilities:

• To deal daily with any Direct Debit failures that occur within the allocated area, chasing outstanding/late payments. Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits on a day to day basis.
• Manage terminal status to ensure debt risk is minimised and allocate payments receipts.
• Running debt reports to ensure all outstanding debts in area are up to date, and initiate legal process where it is deemed to be worthwhile and recoverable.
• Portray a positive image of the company by always maintaining a professional manner when communicating with agents and suppliers.
• Monitoring regular offenders of debt, issuing letters, emails and telephoning retailers as appropriate.
• Proactively working with retailers failing Direct Debits to reduce the number of decommissions.
• To maintain an audit trail of communication activities on the PayPoint systems, associated databases and spreadsheets ensuring compliance with PayPoint standards and data protection.
• Dealing with potential retailer and customer fraud that occurs on an ad-hoc basis.
• To actively contribute and participate as a member of the team to support each other and the development of the team and to continue own development in order to improve performance.
• To identify and recommend new or improved working practices to ensure the success of the role.
• To deal with Retail Debt queries or legal responses on an adhoc basis.

Essential Attributes:

• Excellent and confident telephone manner.
• Have a flexible, pro-active and creative approach.
• The ability to work to strict guidelines and targets and cope under pressure.
• Excellent written and verbal communication skills.
• Work well as a team member and act on own initiative when appropriate.
• Excellent user of IT packages such as Word, Excel, Outlook and the Internet.

Desirable Attributes:

• Strong negotiating skills.
• Previous debt collection experience.