Service Delivery Specialist

Ciphr; Reading; Remote; GBP 30,000 - 50,000

Job description

Direct message the job poster from Ciphr

Location: The role is remote within the UK but will require occasional travel for meetings.

About the role:

Our rapidly expanding Services team requires an enthusiastic, inquisitive individual to join us in delivering custom reports and data updates on behalf of our customers.

Reporting to the Professional Services Manager, your responsibilities include:

• Building reports using Ciphr’s Microsoft Excel based reporting tool.
• Updating and editing existing reports.
• Bulk updating data on behalf of customers using a combination of SQL and tools in Ciphr.
• Using Ciphr’s advanced scheduling tools.
• Making configuration changes to the customers Ciphr system, to allow the customer to get the most out of their platform.

About you:

• You may have worked with other systems in the past in a reporting capacity.
• You may have worked in a technical support role in the past.
• You will have excellent Excel skills and be familiar with the use of Pivot Table reporting. Your knowledge of Excel formulas will be at an advanced level.
• You may have worked with Power Query.
• You may have used Power BI.
• You will have had some exposure to TSQL / SQL Server and be competent at querying data via SQL.
• You are a self-starting, highly motivated individual who actively seeks out pathways to solutions.
• You should be technologically inquisitive. You may have played with technologies that are not part of your day-to-day job.
• You will have an affinity for people and be able to communicate with people at a high level.
• Ideally, you will be great at coaxing information out of people.

What we offer:

• 30 days annual leave plus bank holidays.
• Family National Trust Membership.
• Birthday day off.
• Family forming support - e.g., time off for family forming appointments or to support your partner.
• Enhanced maternity and paternity leave.
• Work from Anywhere for 4 weeks per year.
• Volunteering days for 2 days per year.
• Cycle to work scheme.
• Pension.
• Health cash plan.
• Life assurance.
• Technology/home improvements loans.
• Perks at Work – access to exclusive discounts, cinema tickets, etc.
• Regular training.
• £1,500 employee referral scheme.
• Medical cover and dental cover (after 6 months’ service).
• Income protection insurance (after 12 months’ service).

About Ciphr:

Ciphr is a leading UK-based provider of integrated HR, payroll, learning, and recruitment solutions.

Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.

Seniority level

Associate

Employment type

Full-time

Job function

Consulting

Industries

Software Development