Desktop Support Analyst- Bank in the City London

Job Description

Position: Desktop Support Analyst

Location: Bank in the City, London

Company: Our Client is an International Bank with its European Head Office based in the City of London.

Overview: They are looking to recruit a Desktop Support Analyst with at least 5 to 8 years proven expertise within Desktop Support.

Working Hours: The Support team operates a rota to cover the core hours from 7.30 am to 6.00 pm, Monday to Friday.

Responsibilities:

1. Provide Desktop Support to around 130 users across several countries in Europe, primarily in the City of London.
2. Experience in hardware builds for both PCs and Servers, along with software installations and upgrades.
3. Manage login permissions and train users in the use of software.
4. Document and follow up on all issues and problems raised by users to ensure timely resolution within the Support Team.

Technical Requirements:

1. Experience with Cisco and Microsoft platforms.
2. In-depth knowledge of CISCO, including firewalls, switches, and routing protocols.
3. Knowledge of supporting a data-centre and branch inter-connectivity.
4. Strong technical skills are essential.
5. Experience with CISCO multi-layer switches and routers, including 6500s.
6. CISCO certification, ideally CCNP.
7. CISCO CSM.
8. VLAN segregation.
9. Experience with McAfee HIPS and Trend Micro.
10. Centralised authentication service (AAA).
11. SafeNet Ethernet Encryptor.
12. RADIUS / RSA.
13. Security certification (advantageous).

Understanding of Technologies:

1. VLAN segregation.
2. DMZ.
3. VSS.
4. Failover.
5. OSPF.
6. High availability.
7. CISCO.
8. Palo Alto.
9. Juniper.
10. McAfee IPS.
11. SafeNet.
12. Tripwire.

Employment Type: Permanent

Salary: £45K - £50K

Please send your CV to us in Word format.