Wholesale KYC Operations - Project Manager - Vice President

The combined program team will operate globally, working across LOBs, with multiple functional areas, and be responsible for end-to-end program delivery. Each project manager will be responsible for leading key workstreams, ensuring the dependencies across each are managed to ensure the program delivers on its goals as a whole.

As a Wholesale KYC Operations - Project Manager – Vice President in Operations, you will be responsible for implementing solutions to the most complex problems by managing delivery of cutting-edge processes, leveraging Machine Learning and Artificial Intelligence, enabling the firm to operate with maximum efficiency, in compliance with regulations. You will need to collaborate with a variety of internal clients and subject matter experts at every level of the organization and solicit and validate views from senior leaders and executives, and support business unit managers. You will be responsible for problem-solving, driving execution, and reporting on it to senior leadership. You will need excellent communication across diverse stakeholder groups, a can-do attitude, and a thirst for knowledge.

Job Responsibilities

• Leads, drives, and articulates our transformation strategy, progress, and impact in a way that resonates with and aligns with the overall firm and LOB objectives.
• Produces and communicates materials for firmwide and LOB management reporting and maintains and tracks submissions and deadlines.
• Leads meetings and presentations, at the operational and project level; works with program management to help prioritize work across impacted areas.
• Manages appropriately sized project workstreams, produces, and maintains project plans, business requirements, and adoption plans.
• Performs data and root cause analysis to define and resolve challenges. Gets involved in the detail when required to understand issues and steps to resolution.
• Identifies and influences the key stakeholders required to deliver the project work. Acts as an escalation point for wider stakeholder issues to make all parties aware of overall project impact, facilitating management decisions at the earliest opportunity.
• Ensures all stakeholders are aware and appraised of key developments; maintains living, evolving documentation to ensure there is clarity of both the current status and next steps. Provides continuous feedback on plan status; ensures information is shared, and issues are escalated and addressed timely.
• Facilitates and actively partakes in requirement walkthroughs with SMEs and key business users, obtains, reviews, and understands project requirements so that you can effectively lead the project, assess risks and issues, actively help solve problems that may arise, and ensure robust solutions are delivered to meet the specified business requirements.
• Grows understanding of the business, end-to-end onboarding process, and stakeholder environment in order to actively shape the operating model and challenge assumptions.
• Identifies, documents, and communicates risks and dependencies affecting deliveries; drives their resolution. Actively identifies, manages & escalates Risks, Issues & Dependencies, whilst continuing to own mitigation.
• Identifies opportunities to improve and streamline Governance and Control activities and then drives through changes to implement those changes.

Required Qualifications, Capabilities, and Skills

• Ability to analyze information, connect the dots, and articulate clear strategy, outcomes, and key messages.
• Data-led thinking, analysis, and ability to communicate impact with data.
• Previous experience of project requirements, project delivery process, business analysis, testing success factors, and implementation guidelines. Proficiency with key project management tools.
• Very strong communication skills, written, verbal & visualization, coupled with the ability to develop and communicate key messages appropriately at all levels of the organization, influence others & gain consensus.
• Have great attention to detail, a naturally inquisitive approach to problem-solving, and a very high-quality bar.
• A motivated, experienced initiative-taker approach with an excellent problem-solving mindset - ability to drive a positive action-oriented approach to define and broker solutions and resolve conflict across teams. A collaborator, able to work effectively as part of a hardworking, close-knit team. Result-oriented attitude. Ability to be flexible, work to tight deadlines, and prioritize work.
• Ability to work with large data sets and establish trends to form and validate process decisions.
• Required: Strong PC skills in Microsoft Office (Word, Excel, PowerPoint).
• Flexible work hours in support of a global support model.
• Bachelor’s degree or equivalent, professional project management certification (e.g., PRINCE 2) or equivalent work experience.

Preferred Qualifications, Capabilities, and Skills

• An understanding of the KYC processes and associated KYC systems would be advantageous.

Additional Information

• Occasional travel may be required.