Deputy Services Manager

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our clients' lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity to join the Newham Integrated Rough Sleeping Service (NIRSS) as part of the senior leadership team in the role of Deputy Services Manager (DSM).

The NIRSS is a unique partnership of CGL and subcontracted services that provides a full pathway of services for people experiencing and exiting rough sleeping, including an assessment centre, move on support, day centre services, and immigration advice. The DSM post-holder reports directly to the Services Manager, playing a key role between operational delivery and strategic management of the partnership.

Where: Hybrid Role - Home working and working sites across London borough of Newham

Full Time Hours: 37.5 per week

Full Time Salary: £39,891.91 - £44,471.72 (pro rata for part time hours)

Allowances: £4,133.14 Inner London Weighting, (pro rata for part time hours)

*please note - full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role:

• Lead on ensuring Newham IRSS is improving the quality and effectiveness of interventions across the partnership for the benefit of people rough sleeping in the borough.
• Line manage more junior managers plus occasional cover management of client-facing staff.
• Ensure the service is responsive and needs-led to maximise the chances of achieving positive change and sustainable outcomes for clients and the wider community.
• Analyse local data through incident reporting, including trends and patterns as well as relevant learning at individual and county project level.
• Liaise closely with the Street Population Manager/Services Manager to ensure outcomes and KPIs are met.
• Work collaboratively with the senior management team to devise better systems of practice and methods of service delivery.

About you:

• Considerable experience of working with people that experience homelessness, poor mental and physical health, substance misuse, and other complex needs.
• Experience of managing a team’s development and leading a service operationally.
• Demonstrable partnership working and relationship management skills.
• Excellent IT skills and proficient in the use of all MS applications e.g. Excel and Word.
• Experience of data collection systems and information technology.
• Knowledge of Housing First and Navigator pathways.

What we will give to you:

• 25 days holiday (+ bank holidays) rising annually for the first five years.
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme.
• Contributory pension scheme.
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team.
• Training, career development & progression opportunities.
• Refer a friend scheme.

Please read the attached Job Description for a more detailed outline of responsibilities and Person Specifications.

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.

Salary Range (pro rata if part time)

CGL points 36 to 40 (£39,891.91 - £44,471.72)

ILW / OLW / Fringe

Inner London Weighting (£4,133.14)

Interview Date

14/4/2025

Closing Date

6/4/2025

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Simon Bennett, Services Manager | simon.bennett@cgl.org.uk | 07778 721412

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.