Operations Manager

About The Company
Our mission is to create a nurturing and comfortable environment where the people we support receive the highest quality of care from our skilled and passionate team. Our services stand out because they reflect our core values.

Our values:

1. We are Supportive by promoting opportunities for everyone so they can reach their full potential.
2. We are very Ambitious to provide the best possible outcomes for the people who use our services.
3. We are Loyal because we put the people that we support and our staff at the centre of everything we do and we deliver on our promises.
4. We are Unique because we are ambitious and innovative about the diversity of the services that we provide without compromising quality.
5. We are Transparent by being open, honest and fostering a culture of mutual respect.
6. We are Engaging because we work in partnership with the people that we support, our staff and all our stakeholders.
7. We encourage everyone to experience a Meaningful life by being aspirational and by offering opportunities.

Why choose us?
At Salutem Care and Education, we believe that happy employees create a positive impact. That's why we prioritise the well-being of our colleagues and their families. With our Salutem Extras benefits platform, we offer a comprehensive range of perks designed to support you in every aspect of your life.

About The Role
Job Title: Operations Manager
Reporting To: Regional Director
Location: Home based/National/Allocated in Regional Structure
Hours: 40

Job Responsibilities:
Reporting into the Regional Director your duties will include:

1. Provide operational support to the Regional Director and all services to achieve GOOD or OUTSTANDING ratings with the Regulator (CQC/CIW or country specific equivalent).
2. Lead in driving improvement on all areas of quality performance.
3. Manage and lead on complaints, ensuring positive resolution.
4. Ensure the highest standards of care, customer service, hospitality and support are always delivered.
5. Support the Regional Director to achieve and exceed Regional EBITDA and KPI measures.

This job description should not be seen as all encompassing, and the post holder will be expected to undertake any other responsibilities appropriate to the post as identified by the company.

Knowledge, skills and competency
Essential skills:

1. Good standard of oral and written maths and English.
2. Strong inclusive leadership style.
3. First class communication skills.
4. Experienced in managing people, finances and resources.

Job Info
Job Title: Operations Manager
Company: CV-Library
Location:
Posted:
Closes: Jan 5th 2025
Sector: Social Care
Contract: Permanent
Hours: Full Time