CRM Consultant

Guild of Architectural Ironmongers; Tamworth; Hybrid; GBP 30,000 - 60,000; Full time

Job description

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CRM & Business Systems Specialist

12-Month Fixed Term Contract

Hybrid Role (2–3 Days in West Midlands Office)

About Us

The Guild of Architectural Ironmongers (GAI) is the leading professional body representing the architectural ironmongery industry. We are passionate about supporting our members through outstanding education, expert technical guidance, and industry recognition. Our mission is to promote excellence across the industry and provide robust support to our members in every way possible.

The Role

We are on the lookout for an experienced CRM & Business Systems Specialist to lead the charge in optimising and revolutionising our internal systems and processes. From enhancing member engagement to integrating innovative AI-powered solutions, you’ll play a pivotal role in driving efficiency and value across our organisation.

This is a fantastic opportunity to make a tangible difference, working closely with a collaborative team of stakeholders to deliver systems that perfectly align with our strategic goals.

Key Responsibilities

1. Process Improvement & Automation
   • Identify inefficiencies in current workflows and optimise business processes across CRM, LMS, website, and CMS platforms.
   • Collaborate with team members to define requirements and deliver impactful solutions.
   • Implement automation and AI tools to streamline workflows and improve overall operational efficiency.
2. Project Management
   • Plan and deliver structured programmes of work, juggling multiple CRM-related projects.
   • Liaise with both internal stakeholders and external suppliers to ensure timely project delivery aligned with business goals.
3. Training & User Adoption
   • Empower teams to maximise the potential of our CRM (IMIS) through training, documentation, and best practices.
   • Act as the go-to technical support resource and champion system adoption across all users.
4. Governance
   • Establish governance frameworks for IT systems, ensuring consistency, compliance, and performance.
   • Align CRM governance policies with organisational goals while addressing inefficiencies.
5. Data-Driven Insights
   • Enhance and manage the organisation’s data strategy to ensure accuracy and integrity.
   • Develop reporting dashboards that uncover member engagement trends and inform strategic decision-making.

What We’re Looking For

We’re seeking an enthusiastic and detail-oriented individual with the technical expertise and leadership skills to transform our business systems.

Ideal candidate credentials include:

1. A degree in IT, Computer Science, Business Systems, or a related field.
2. Extensive experience with CRM platforms (preferably IMIS) and familiarity with CMS, LMS, or other operational systems.
3. A strong background in business analysis, process improvement, and automation.
4. Proven success managing CRM projects end-to-end, including supplier and stakeholder management.
5. A strategic understanding of data governance and AI-driven enhancements.
6. Excellent communication skills, with the ability to simplify technical concepts and collaborate with stakeholders at all levels.
7. Experience working in or with membership organisations would be a big bonus.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology, Consulting, and Product Management

Industries

Architecture and Planning