Commercial Property Claims Manager

Benefact Group plc; Gloucester; Hybrid; GBP 40,000 - 80,000; Full time

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job ref: 203721

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Commercial Property Claims Manager to join our Gloucester office.

As Commercial Property Claims Manager, you will lead and have day-to-day responsibility for the customer experience, technical expertise, relationship management, and operational excellence across a customer group. This role will involve some travel to Brighton and London.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key responsibilities

• Leadership: Delivering inspiring leadership, directly leading a team of Claims Specialists, taking responsibility for, and managing their motivation, personal and professional development, and performance.
• Customer Experience Strategy: Responsibility for ensuring the customer and broker experience is exceptional and market leading.
• Identify and pursue opportunities: to develop strong and rewarding Customer, Broker, and Supplier relationships. Providing support and challenge with ideas to aid the development and growth of the business.
• Business Planning: Leading business claims planning working with peers in underwriting, risk management, and marketing to deliver a joined-up claims proposition.
• Research & Development: Actively participate and contribute to market forums, researching and delivery of new procedures and techniques to enhance the claims proposition.
• MI Analysis and Reporting: Responsible for analysing and interpreting claims intelligence to better understand and improve team performance, sharing outputs with the wider claims team, underwriting, and risk management.
• Claims Procedures: Responsibility for overseeing all operational claims processes and procedures, bespoke to a customer group to ensure they are robust and fit for purpose, continually seeking to improve effectiveness and efficiencies.
• Governance Framework: Understand, accept, and implement risk management processes in line with the claims governance framework Strategy. Report inefficient, unnecessary, or unworkable controls and report loss events or near misses to the Risk Manager, with recommendations to prevent reoccurrence. Responsible for implementation of risk improvement recommendations.
• Technical Referral Point: Provide advice and direction across designated claims, obtaining or directing internal and external advice where necessary.

Knowledge, skills and experience

• Proven Commercial Property Claims experience.
• A high-profile individual with a passion for the customer and a proven track record of delivering unsurpassed levels of customer care, personally and through the team.
• Strong leadership skills, with demonstrable ability to lead and coach own direct reports and collaboration across claims and the wider business areas.
• Excellent communication, influencing, and negotiation skills.

What we offer

• A competitive salary - let's discuss it
• Hybrid working
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme up to 30%
• 28 days annual leave plus bank holidays, and a holiday buy and sell scheme
• A range of health and wellbeing benefits, including private healthcare, income protection, and life assurance
• Up to £400 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

About us

Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada, and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward-thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs, and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.