Program Manager, Learning & Development

Join the EU Seller Services organization where you will be contributing to building Europe's most trusted marketplace for Sellers to thrive locally and globally! As part of our Learning and Development (L&D) team, you will have an instrumental role in driving business performance and supporting our employees’ productivity. We are looking for a customer-obsessed and results-oriented L&D Program Manager to drive functional core-role training initiatives and/or leadership development programs. You will be the voice of the learner and will ensure their needs are at the forefront of every deliverable. You are knowledgeable in adult learning strategies for performance-based outcomes. You are resourceful, enjoy working with business stakeholders, influencing without authority, using data for decision making in a fast-paced environment.

Key job responsibilities

1. Become ingrained with the business, goals, challenges, inputs, tools, etc. of the EU Seller Services employees by developing strong relationships with business stakeholders.
2. Define, build and manage high-quality learning program roadmaps, bridging the gap between business vision and employee capability.
3. Manage prioritization to ensure the right solutions are built, at the right time.
4. Partner with and influence senior leaders, partner teams and Subject Matter Experts (SMEs) to drive project delivery.
5. Facilitate learning sessions and workshops for mid-level, senior manager-level, and director-level audiences with credibility.
6. Continually raise the bar on our training experiences by measuring the impact and seeking customer feedback to determine areas for improvement.
7. Deliver results with little supervision in a dynamic and often ambiguous environment.
8. Exhibit superior communication skills including interpersonal communication, public speaking and written communications.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent.

PREFERRED QUALIFICATIONS

1. Knowledge of procurement and source to pay methods at small and medium businesses.
2. Experience influencing at all levels within an organization, particularly at the executive level.
3. Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent.

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