Remote Customer Success Manager – Orbis

Social network you want to login/join with:

Remote Customer Success Manager – Orbis

Client: Jobspaddy

Location: United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

bad5c85487c3

Job Views:

6

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

Responsibilities:

1. Create and sustain strong connections with key stakeholders in the customer.
2. Serve as the main point of contact for allocated client accounts, swiftly responding to questions and issues from customers.
3. Proactively identify and handle client difficulties, collaborating across departments to quickly find solutions.
4. To encourage customer acceptance and usage of our goods and services, work together with the sales and product teams.
5. Identify patterns, insights, and chances for improvement by analysing customer data.
6. Create and carry out customer success programmes to guarantee client retention and expansion.

Requirements:

1. Knowledge of Automation, Process Improvement or GBS transformation.
2. Excellent writing and verbal communication skills and 3+ years of experience in customer success, customer assistance, account management, or a similar role.
3. Strong analytical and problem-solving abilities.
4. Capability to work efficiently in a fast-paced, dynamic environment.
5. Proven record of establishing and upholding strong client relationships.
6. Knowledge of customer success software.
7. Bachelor’s degree (e.g. business, marketing, engineering).