Call Centre Sales Manager

MERJE is seeking a dynamic Sales Team Manager for a leading insurance company in Romford. This role offers an exciting opportunity to lead a high-performing telesales team in a fast-paced contact centre environment. The ideal candidate will have a proven track record in sales management, coaching, and delivering results against KPIs.

Salary: £35,000 - £40,000

Location: Essex

The Company

This established insurance provider specialises in travel insurance solutions. With a focus on customer service excellence and innovation, the company has built a strong reputation in the industry. They offer a supportive work environment that encourages professional growth and development.

The Role

As Sales Team Manager, you will lead and inspire a team of telesales professionals, driving performance and ensuring exceptional customer service. This role offers competitive remuneration and the opportunity to make a significant impact in a dynamic, FCA-regulated environment.

Key Responsibilities of the Sales Team Manager:

1. Coach and develop staff to meet and exceed key performance indicators
2. Produce and analyse management information to identify team development needs
3. Support recruitment processes and succession planning
4. Manage absence and timekeeping issues in line with company procedures
5. Champion customer needs and identify areas for improvement in the customer journey

Required Knowledge and Experience for the Sales Team Manager Role:

1. Proven experience in managing a successful telesales team
2. Experience working in an FCA-regulated environment
3. Strong people management and coaching skills
4. Excellent interpersonal and communication abilities
5. Intermediate level skills in Microsoft Office products
6. Must have at least 18 months call centre Sales Manager experience

If you're ready to take your career to the next level as a Sales Team Manager, apply now and join this innovative insurance company!