Staff Product Manager Payment & Fraud

Back Market; London; Hybrid; GBP 50,000 - 90,000

Job description

Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

About the role:

We are looking for a passionate and motivated Staff Product Manager to join Payin Squad.

From supporting Back Market’s shift into its new recurring revenue business model through Subscriptions to leading upcoming iterations of 20 payment methods among 18 markets, we are seeking a Staff Product Manager to develop the Back Market payment and fraud experiences: the ideal candidate is hands-on, data-obsessed, and has acute attention to detail. This is a role with high visibility and full autonomy, requiring a mix of technical and functional expertise, data proficiency, user insight, and business savvy.

YOUR MISSION (IF YOU ACCEPT IT):

• Actively contributing to shaping Back Market's Payment & Fraud Vision by influencing customer and seller habits towards a circular economy - this involves collaborating with product, design, engineering, and business partners at Back Market, and contributing to regular follow-ups with external providers like Adyen, PayPal, Checkout, ProcessOut, Ravelin, Signifyd, and others.
• Working closely with cross-functional partners to define ambitious roadmaps, assess technical capabilities, prioritize projects for release, and identify new opportunities.
• Developing features and capabilities to streamline payments and reduce Back Market's vulnerability to fraud and abuse, ensuring maximum impact through data analysis and market research.
• Monitoring key performance indicators related to payment and fraud, setting targeted improvements, and communicating their impacts in executive reviews and company-wide updates.
• Leading and facilitating brainstorming sessions, then refining, experimenting, and building on these initial ideas to ensure well-defined product scopes that anticipate the company's growth and needs.
• Engaging in the Product Department's activities, helping to establish best practices and workflows while mentoring team members across different functions.

YOU ARE IN THE RIGHT PLACE IF:

• Over 6 years of experience in product management, focusing on payment and fraud-related challenges, with extra credit for experience in the marketplace sector.
• Data-driven approach: skilled in identifying, defining, and tracking metrics, familiar with A/B testing methods, and working with the Analytics team to monitor and evaluate key metrics.
• Technical approach: expertise in all payment and fraud mechanisms, from a broad understanding of the payment and fraud provider ecosystem (identifying industry leaders and challengers, alternative payment methods, and the behaviors of both customers and fraudsters) to more detailed aspects like cash reconciliation and the payment lifecycle for both one-time and recurring payments.
• Strong written and verbal communication skills: capable of articulating strategies and priorities to senior teams (Head Of, General Manager, C-Level) with tactical insights, and providing engineering teams (Engineering Manager, Backend, Frontend, Staff) with clear and detailed product and technical specifications.
• High-reaching drive: operate in a dynamic environment with ambitious priorities, managing the product life cycle from planning and development to launch - get strongly opinionated and able to make decisions with limited information.

WHY SHOULD YOU JOIN US?

• A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
• A meaningful company: we became a mission-driven company in January 2022.
• Be part of a worldwide growing company: based in Europe, the USA, and Asia to face great challenges: you will have the freedom to innovate and adopt new ideas!
• Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.
• Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal training and external handpicked providers from day 1!
• Leadership Academy by Back Market: “be a coach not a dictator” is at the core of this program! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is a unique experience we take to heart.
• An attractive salary, equity, and a host of benefits: including lunch vouchers, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc.
• Remote friendly company: up to 2 days of remote work per week!
• One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded, and friendly environment.
• Be part of one of our Employee Resource Groups created around shared identities, common backgrounds, and/or special interests crafted to be a safe space and an expressive outlet.
• Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).
• We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal, and constantly conspiring to create maximum impact.

Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability, or genetic information. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission,” or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team, so we are committed to embedding diversity, equity, and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.