Business Process Analyst - 12 month FTC

Moorepay Limited; Swinton; Hybrid; GBP 35,000 - 55,000; Full time

Job description

About the role

The Business process analyst will lead colleagues through business process design to enable a smooth transition from current to future service delivery that reflects changes to operating model design, technology and business requirements as required.

This role will identify inefficiencies, bottlenecks and areas for improvement within existing business processes and identify changes to processes in line with transformational change objectives, or to support continuous improvement. This will involve analysing the current processes and identifying opportunities for optimisation to establish a consistent, streamlined and efficient service that meets customer and user need.

Key to this role will be skills and relationship building to collaborate with colleagues to identify touchpoints and journey improvements. There may be projects where this involves data dependencies that need to be captured, which need to be maintained as we transition to new systems and technologies.

The Business process analyst will perform general BA supporting activities such as requirements capture and management, documentation of processes and assist in building business cases to support our operations transformation initiatives. The role will also support business readiness and change management to ensure clear communication of changes and to inform elements such as training.

This is a 12 month fixed-term contract and we are looking for someone to work full time with 3 days in our Swinton office.

Key Responsibilities:

• Scoping and definition of business and system requirements.
• “Current state” process mapping.
• “Future state” process design and customer / colleague journey improvements.
• Facilitation of workshops and engagement that optimise colleague involvement.
• Work alongside external suppliers, consultants and customers as required.
• Ensure operational improvement submissions move through to IT/Product acceptance and delivery.
• Define & maintain the requirement gathering & impact assessment process/toolsets.
• Ensure service requirement traceability through the delivery lifecycle is maintained.
• Documentation of all data items impacted by operational process changes and migrations.
• Detailed business analysis outlining problems, opportunities, and solutions.
• Work closely with the operations teams and wider business partners to gather detailed, unambiguous business requirements from key stakeholders to identify business needs, evaluate requirements and desired outcomes.
• Provide detailed analysis and produce benefits documents.
• Analyse data documentation and communicate impact of change to business and individuals by collaborating with internal and external key stakeholders.

Skills & experience

Essential:

• Lean Six Sigma qualification (minimum green belt) or equivalent.
• Experience of working within a transformation programme or system change project.
• Good stakeholder experience, communicating needs and requirements to the team.
• Proficient facilitator with good stakeholder management.
• Working knowledge of data warehousing concepts and cloud technology implementation is advantageous.

Desirable:

• Lean Six Sigma black belt.
• Some knowledge and experience in data modelling techniques and tools.
• Strong knowledge in nuances of digital workflow.
• Good hands-on experience as a Business Analyst or an industry practitioner.
• Concise written and oral communication.
• O365 toolset specifically Power Automate (Flows), Power BI and SharePoint.
• Service Management frameworks (e.g. ITIL).
• An understanding of Payroll & HR.

Benefits & culture

Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Farnborough and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here’s what you’ll gain if you join our team:

• A career packed with opportunity, in a stable and growing company.
• A comprehensive programme of learning and development.
• Competitive base salary.
• 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension with up to 8.5% employer contributions.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.