Investor Services Associate

ENGINEERINGUK; City of Edinburgh; Hybrid; USD 40,000 - 80,000

Job description

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Sector: Legal
Role: Associate
Contract Type: Permanent
Hours: Full Time

About this role

GAAPS Alternatives | Associate Client Services | Edinburgh

About BlackRock

Elevate your career by joining the world's largest asset manager! Thrive in an environment that fosters positive relationships and recognizes outstanding performance! We know you want to feel valued every single day and be recognized for your contribution. At BlackRock we strive to empower our employees and actively engage your involvement in our success. With over USD $10 trillion of assets, we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being.

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified individuals without regard to race, colour, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Team Overview

The Alternatives Client Services (ACS) team provides comprehensive support for BlackRock's private market products. The team manages key functions such as investor servicing, onboarding, and report distribution while maintaining strong oversight of third-party service providers, including transfer agents and tax providers.

The ACS team operates across two primary pillars:

1. Product Lifecycle & Investor Servicing: Acting as subject matter experts, this pillar oversees the investor onboarding lifecycle, including prequalification, subscription agreement completion, AML/KYC review and reporting setups. The team partners closely with private markets businesses to support product development and governance across service providers.
2. Platform Support & Risk Management: Focuses on standardizing operational processes, monitoring capital activity, managing inquiries, and ensuring data integrity across systems. This team ensures accurate and timely reporting for investors and regulatory stakeholders.

Your daily tasks will include:

Product Lifecycle & Investor Servicing:

1. Coordinate client onboarding, fund launches, and trade activity, partnering with Transfer Agents (TAs) to manage account setup and maintain accurate investor data.
2. Build and maintain detailed client profiles, developing an investor attribute framework to enhance servicing and data management.
3. Provide a streamlined global onboarding experience, managing the pipeline from pre-win through close, communicating status updates, and escalating issues as needed.
4. Oversee document review processes in collaboration with BlackRock Legal and external counsel, ensuring efficient tracking and implementation of updates.
5. Facilitate cash flow processes, coordinating subscriptions, redemptions, and product updates with clients and portfolio managers.
6. Maintain governance and quality control of third-party service providers, promoting transparency and adherence to global standards.
7. Develop strong internal partnerships to anticipate product pipeline changes and evolving business requirements.

Platform Support & Risk Management:

1. Deliver accurate and timely investor and fund reports, including account statements, capital calls, distributions, Schedule K-1s, and fund updates.
2. Serve as a central point of contact for client and stakeholder inquiries, researching requests and coordinating accurate responses.
3. Manage investor change requests, such as wire instructions and contact updates, ensuring proper authorization and accurate system updates.
4. Monitor capital activity funding by working closely with Transfer Agents and portfolio management teams.
5. Identify operational inefficiencies and implement solutions to mitigate risks, enhance data quality, and improve workflow efficiency.
6. Enhance regulatory reporting processes by improving data integrity and optimizing workflows.
7. Maintain data accuracy across systems, leveraging Airtable workflows and exception reporting to ensure process integrity.

Experience & Qualifications

1. Associate Role: 3-7 years of experience, with a strong focus on overseeing product pipelines and managing end-to-end investor onboarding processes.
2. Financial services or investment management experience preferred, particularly exposure to private placements, financial securities, and limited offerings.
3. Basic knowledge of open- and closed-end fund operations and structures.
4. Strong understanding of business operations, financial principles, and legal frameworks related to investment products and services.
5. Proven experience in a client-facing role, with the ability to handle inquiries and build trusted relationships.
6. Exceptional organizational skills, with the ability to manage competing priorities in a dynamic environment.
7. Excellent verbal and written communication skills, with a keen attention to detail and strong follow-through.
8. Adaptable, resilient, and able to respond quickly to shifting business needs.
9. Self-driven, collaborative, and effective in working with both internal and external stakeholders.
10. Proficiency in Microsoft Office Suite, particularly Word and Excel. Experience with Airtable databases, interfaces, and automation is a plus.
11. Strong analytical problem-solving skills with the ability to assess issues, analyze data, and deliver effective solutions.
12. Ability to grasp and apply complex concepts and procedures, working both independently and as part of a global team.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities.

Company

About Us
BlackRock’s purpose is to help more and more people experience financial well-being. We serve pension plans providing for nurses, teachers, firefighters, law enforcement and other public and private sector workers, individual investors investing for their own retirement, and institutions such as governments, foundations and insurance companies.

While our firm has offices across more than 30 countries, we operate as "One BlackRock:" our people thrive on collaboration, mutual trust and respect, and we inspire each other to collectively raise our game.

Our employee networks
Our global networks are dynamic communities built on shared experiences, intersectionality and allyship.

Awards:
2022 Disability:IN Disability Equality Index
BlackRock was recognised as one of the Best Places to Work for Disability Inclusion after scoring 100% on the Disability Equality Index.

Glassdoor Best Places to Work 2022 – US & UK
This recognition is a result of the feedback provided by current and former colleagues about their experiences working at BlackRock.