IT Technical Concierge

We design the places where people love to be together — and we can’t do it without you.

Populous is all about people — it’s in our name. Attracting and retaining talented people who are passionate about their work is what makes us thrive.

As a global firm, we have established roots in cities across the world, uncovering the very best local talent. The diversity of our team is our greatest strength and one of the most powerful sources of our creativity.

We believe in supporting each other, coming together as a team to make sure everyone is fulfilled professionally, creatively, and personally.

Why Work With Us

Culture

Populous is built around the core values of integrity, entrepreneurial creativity, excellence and enjoyment. There are many milestones and celebrations along the way — yours and ours — and we share in these special moments together.

We also reach beyond our offices to help make our local communities stronger, from engaging with university students and taking part in urban clean-up projects, to partnering with sports charities and promoting sustainable design.

Understanding people is what Populous is all about — and that begins with the people in our team. That’s why we have designed a comprehensive benefits program to support your employee experience at Populous and your life outside of work, including flexible work environments.

From CrossFit in London, to the Noosa Triathlon in Australia to mental health check-ins in the Americas, we have all kinds of initiatives to help you keep mind and body in top condition.

Diversity, Equity, Inclusion + Belonging

With more than 1,400 colleagues in 30 offices spanning four continents, we value the incredible range of talents, beliefs, experiences and perspectives of every person that makes up our team. You bring your authentic self and we’ll set the stage for you to succeed.

Professional Development

Populous is a team of people that are emotionally connected to their work. We wouldn’t have it any other way. From mentor programs and cross-disciplinary design charettes to global conferences, you will have a wealth of opportunities to innovate and learn, shaping your career to meet your personal goals.

Our commitment to innovative design has earned us the top spot in architecture on Fast Company's list of the world's 50 most innovative companies.

We are a team of fans, dreamers, thinkers and doers. We come together to amplify the magic of fandom and break barriers for the future of sports and entertainment.

What happens when you provoke designers to bring to life a digital footprint?

Tapping the Power of a Global Knowledge Network

For more than 40 years Populous has had a singular focus – to draw people together around the things that they love, to be the leading design firm that specialises in places, spaces and events where people gather. Our success is defined by designing projects that are seen as the benchmark. We are committed to future innovation, anticipating and shaping the future of our industries.

Our team is made up of highly talented people with a range of skills, all integral to successfully bringing to life the places and experiences we design. As our company has grown, our expertise has expanded to encompass a wide variety of disciplines – including architecture, audiovisual consultancy, brand activation, design & build, events, food & beverage strategy, interior design, landscape architecture, urban design and wayfinding.

As we continue to bring to life award-winning venues and experiences our EMEA Practice is looking for an IT Technical Concierge based in our Putney studio.

About the Role

This role sits within our IT team. The IT Technical Concierge is the first point of call and go-to for colleagues within Populous and often the public face of IT support when we have clients and guests in-house.

Key responsibilities include:

• Populous audio-visual systems (AV) have undergone extensive change and expansion. Based primarily around POLY equipment, the role encompasses proactive maintenance and active concierge of key meetings to ensure all systems and meetings run smoothly.
• Additionally, the role encompasses the security and smooth running of other front of house IT and end-user peripheral systems, including IoT systems, door access, camera maintenance, lockers and the printers and print rooms.
• Monitor the Helpdesk software and email for new service requests, ensuring that tickets/needs are responded to in a timely fashion.
• Working hours to be 08:30-17:30 – 1 hour lunch break, with flexibility required around meetings and events.
• Ensure that the following are checked regularly and always fit for purpose:
  • Populous meeting rooms and equipment
  • Populous printing facilities and equipment
  • IoT devices in gym and social areas
  • Other technical duties, such as PAT testing for equipment.
• Work with Admin and IT teams to ensure space booking software is functioning as required.
• Provide appropriate support to other members of the wider IT team at Populous.
• Maintain IT helpdesk records, ensuring that support requests are recorded in a timely and efficient manner and that requests are escalated appropriately.
• Liaise with clients and POP staff from non-UK Pop offices, to assist in their technical queries, such as WiFi access, travel plug adapters etc.
• Create and maintain documentation on end user processes, such as “how to” guides, ensuring that these are kept up to date and relevant.
• Keep accurate up to date records, such as equipment loans, user details, software licenses etc.
• Log external support tickets for repair and investigation with support and phone vendors for end user devices and software.
• Report to the Head of IT and IT System Administrators on issues affecting operational efficiency and security, also with recommendations on how to make improvements to our ITC.

• An enthusiastic, positive attitude to supporting colleagues and visitors with their IT needs.
• Customer focus - provide a responsive, reassuring and high-quality service.
• Communication – good communication skills both written and verbal.
• Problem solving - good analytical and problem-solving skills.
• Time management - manages own time well.
• Initiative – knows when to action and when to escalate issues to other members of the team.
• A passion for information technology with an interest in continuous improvement.
• Self-starting and proactive, able to identify issues and work with minimal supervision.
• A positive attitude and willingness to work flexibly to the needs of the Company.
• Occasional weekend and evening hours of working may be required.

About the Studio

Our Putney studio, which is also our EMEA Headquarters, is located on the banks of the River Thames, a short walk from Putney High Street and with excellent travel connections. Our employees enjoy a comprehensive and competitive benefits programme, as well as the opportunity to attend events at several Populous-designed venues.

Why Join the Team?

• Work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection.
• Enjoy various benefits, such as hybrid working and gym membership discounts.
• Enjoy the opportunity to attend events at Populous-designed venues.
• Connect and learn at regular social and knowledge sharing events including an annual conference and a weekend abroad Christmas party.

Populous is an equal opportunity employer. If you’re ready to utilise your skills to support our growing practice, click “Apply” to begin the application process. In your application, please include your CV and a one-page letter of motivation (cover letter), salary expectations, and availability.