Live-In Estate Manager

First Military Recruitment Ltd; Canterbury; On-site; GBP 18,000 - 25,000

Job description

MB741: Live-in Estate Manager
Location: Gravesend, Kent
Salary: GBP18,720 + Accommodation paid for
Working Hours: Monday to Friday 9am til 4pm
Accommodation includes a one bedroom apartment.

Overview:
First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Live-in Estate Manager on a permanent basis located at their Gravesend site.

Duties and Responsibilities:

1. Walk the development on a daily basis, identify and order repairs for any defects and be proactive in solving maintenance problems, as long as it’s within your authorised limits.
2. Make sure all fire alarm and safety equipment is checked regularly, and that it’s working properly at all times. Record and monitor equipment servicing and inspection dates.
3. Be familiar with service control points in case of emergency (i.e. water main stop cocks, electricity supply switches and fuses, communal boilers, etc.).
4. Keep the inventory of all equipment and fittings up to date and report any errors or problems to your Area Manager.
5. Ensure the grounds are kept clean and tidy and that landscaped areas are maintained. Supervise contractors and address any issues swiftly.
6. Ensure cleaning of communal areas is done regularly to maintain a good standard. Identify if a review of the specification is needed and discuss with leaseholders and your Area Manager.
7. Organise the booking of the guest suite and the use of the communal lounge and laundry room where provided.
8. Be responsible for looking after the master key(s), using it only in emergencies or with the occupier's invitation.
9. Use the pre-paid bank card to purchase small day-to-day items. Any monies for the use of the guest suite must be paid promptly into the Head Office bank account.
10. Contact leaseholders when asked, either directly or through the call alarm system.
11. Be available when on duty and aware of leaseholder needs; provide emergency help and general assistance as needed.
12. Answer and deal with calls from the call alarm system, either direct from a leaseholder or through a Call Centre.
13. Show leaseholders how to use the call alarm system and ensure it is functioning correctly. Conduct test calls regularly.
14. Maintain up-to-date records of each leaseholder’s personal details and inform the Call Centre of any changes.
15. Notify Head Office immediately of the death of a leaseholder.
16. Ensure all leaseholders are aware of escape routes in case of fire and other health and safety requirements.
17. Keep the accident book and daily diary of events and activities for the estate up to date.
18. Liaise with relatives, voluntary and other agencies about the care and support of leaseholders, with the leaseholder's written permission.

Skills and Qualifications:

1. Experience in providing service to customers in a residential environment.
2. Experience in supervising contractors.
3. Understanding of building maintenance.
4. Ability to develop and sustain successful relationships with colleagues, residents, and their families using a polite but warm approach.
5. Ability to communicate effectively with a range of people, both verbally and in writing.
6. Ability to respect confidentiality and be diplomatic.
7. Ability to adapt to the needs of customers and colleagues.
8. Ability to work independently using own initiative with minimum supervision.
9. Ability to complete and maintain records.
10. Ability to be resourceful and demonstrate sound judgement under pressure.
11. Empathy with older people and understanding of the ageing process.
12. Basic knowledge of welfare benefits and entitlements.
13. Good understanding of professional boundaries.
14. Ability to drive and access to a car.
15. Willing to participate in activities with residents.
16. Awareness of equal opportunities.
17. Awareness of Health & Safety issues.
18. Willingness to work unsocial hours/respond to emergencies outside working hours.
19. Smart, professional appearance.