Free Customer Service skills and PSD for Unemployed Londoners - starts 25th March

Step Ahead Recruitment Ltd.; London; Remote; GBP 20,000 - 30,000; Full time

Job description

Fully Funded Accredited Customer Service & Personal Development Programme
Valued at £2,200 – Commencing 25th March

Enhance your career prospects with this fully funded, remote training programme designed to equip you with essential customer service and personal development skills. Gain two NCFE-accredited qualifications and access exclusive employment opportunities – all at no cost to you.

Why Enrol in This Programme?

• Receive £2,200 worth of fully funded training
• Earn two industry-recognised NCFE qualifications to enhance your CV
• Guaranteed job interviews with employers offering roles at the London Living Wage or above
• Benefit from expert coaching and employment support to help you secure a job

Programme Overview

Participants will achieve two accredited qualifications, designed to improve employability and professional development.

NCFE Level 1 Certificate in Personal and Social Development

This course focuses on key skills to support career growth and workplace success:

• Self-Development – Reflect on your skills and behaviours to maximise your potential
• Goal Setting – Learn how to set and achieve your career objectives
• Teamwork & Communication – Build confidence in collaborative working environments
• Personal Identity & Diversity – Develop self-awareness and inclusivity skills
• Financial Management – Strengthen budgeting and financial planning abilities

NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Gain essential knowledge to excel in customer service roles within the hospitality sector:

• Delivering Outstanding Customer Service – Learn how to exceed customer expectations
• Team Collaboration – Develop strong teamwork and professional communication skills
• Professional Standards & Workplace Etiquette – Understand industry expectations for behaviour and presentation
• Legal & Compliance Awareness – Gain insight into key regulations affecting the hospitality industry

Eligibility Criteria

To qualify for this fully funded programme, applicants must:

• Be a resident of a London borough
• Be 19 years or older
• Be unemployed
• Have the right to live and work in the UK (Student Visa holders are not eligible)

Limited Places Available – Apply Now

Due to high demand, spaces on this programme are limited. Early application is advised to secure your place.

Programme start date: 25th March
Receive £2,200 worth of accredited training at no cost
Access exclusive employment opportunities with guaranteed interviews
Benefit from dedicated coaching and career support

Take the next step towards professional success. Apply today to secure your place.