Senior Software Engineer I - Client Ops [United Kingdom]

Olo Inc; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job description

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.

As a Senior Software Engineer on the Client Ops team, you will architect, develop, scale, and monitor solutions, improvements, and services that provide the dashboards, tools, and interfaces to manage their use of Olo’s products. Our team has the mission to create tools and features that enable the brand's day-to-day operations. Our team has the job of being the face of Olo for our customers.

We aim to collaborate well. We encourage new ideas and experimentation. No part of the codebase is off-limits. You'll work with a passionate team dedicated to delivering amazing products using modern technologies.

This position is fully remote and allows you to work from anywhere within the United Kingdom. The primary shift time for this role will be 2pm-11pm GMT Monday-Friday.

You will be contracted to Olo through Deel, our Employer of Record. An Employer of Record (EOR) is an organization hired by companies to handle the legal and administrative responsibilities of employing staff, often in countries where the company might not have a local presence. Here’s an easy way to think of it: You work for Olo in a practical sense, completing your assigned role. The EOR is your formal employer, meaning the EOR takes care of all the administrative and legal responsibilities for your employment. In line with this arrangement, you maintain your day-to-day relationship with Olo, and Deel will be your point of contact for any job-related matters of your engagement. Moreover, you’ll retain all the employment rights you typically have under local employment law when you’re hired through an EOR, and you will be eligible for private healthcare coverage in addition to being able to participate in all statutorily required benefits and pension programs.

What You'll Do

• Design and implement scalable, high-quality components and services that align with team and company goals.
• Contribute to technical decision-making, including solution design and architecture, with a focus on addressing technical debt, reliability, and system performance.
• Collaborate closely with product managers, designers, and stakeholders to translate customer needs into technical solutions.
• Proactively monitor and improve system performance, identifying and resolving issues swiftly and effectively, while communicating clearly and effectively with stakeholders during incidents to ensure alignment and prompt resolution.
• Take a proactive approach to support, digging into issues to identify root causes and developing long-term, proactive solutions to prevent recurrence.
• Document and share knowledge effectively to elevate the team’s technical expertise.
• Champion best practices in software development, agile methodologies, and continuous improvement.

What We'll Expect From You

• 6+ years on-the-job development experience.
• Experience with architecting and developing end-to-end flows in a distributed/microservices application architecture.
• Experience writing unit tests and testable code.
• Demonstrates strong problem-solving skills and the ability to navigate complex technical challenges.
• Exhibits excellent judgment, seeking diverse perspectives and challenging assumptions to improve outcomes.
• Delivers constructive feedback that empowers individuals and strengthens the team.
• Communicates technical concepts clearly, adapting to both technical and non-technical audiences.
• Consistently meets sprint and quarterly commitments while maintaining high standards of quality and efficiency.

Our tech stack includes:

• Frontend: React, ASP.NET MVC
• Backend: .NET (C#), SQL Server
• Tests: Playwright, Selenium
• Infrastructure: AWS, TeamCity, Octopus, Datadog, and Sumo Logic.

About Olo

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

Our best estimate of the compensation range for this opportunity is £56,000 - £66,500 annually, depending on the experience you bring. We look forward to discussing your expectations during the interview process.