Rigging Account Manager

The Production Guild; Borehamwood; On-site; GBP 30,000 - 60,000

Job description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Based at Sky Studios Elstree, Universal Production Services is a fast-growing lighting and rigging equipment rental facility catering to the film and television production industries. We pride ourselves on delivering top-tier equipment, exceptional customer service, and operational excellence. As we continue to expand, we are seeking a creative, self-motivated individual to join a team to exclusively support the Rigging requirements at Sky Studios Elstree – the world’s most sustainable film and TV studio. With 13 sound stages the studios are host to major motion pictures and television productions.

The Rigging Account Manager is a full time position with responsibility across the entire range of the rental operational area.

KEY RESPONSIBILITIES

1. You will be responsible for managing the Construction, Electrical rigging accounts of productions on site at Sky Studios Elstree – this may also include other departments, when required, such as Grips, Stunts, SFX, VFX and Props etc.
2. Working alongside the Rigging Coordinator you will manage the allocation of all departmental orders and sub hire.
3. Cultivate and maintain strong, long-lasting relationships with existing and potential clients, ensuring exceptional customer service through responsiveness, professionalism, and resourcefulness.
4. Act as a primary point of contact for clients, production teams, and vendors, delivering personalised service and tailored solutions.
5. Manage incoming orders for rigging equipment, providing accurate quotes and overseeing the complete process from order to delivery.
6. Act as the liaison between production crews, studios, and vendors, ensuring seamless communication and execution.
7. Oversee and manage the day-to-day equipment requests for film and television productions, ensuring all needs are met with precision and efficiency.
8. Coordinate customer deliveries and collections.
9. Maintain and update detailed client records, including add-ons, exchanges, purchase orders (PO’s), sub-rentals, missing and damaged equipment, and returns (wrap).
10. Collaborate with yard staff to ensure accurate processing of equipment orders, changes, and exchanges.
11. Negotiate with sub-rental vendors and equipment suppliers to secure favourable pricing and ensure optimal service terms.
12. Ensure completed paperwork is appropriately organised and sent to the billing department.
13. Handle problem situations and resolve them as they arise.
14. Facilitate equipment inspections with production teams, rental partners, and studio representatives to ensure compliance with industry standards and client expectations.
15. Provide support and assume additional responsibilities as directed by the Senior Rigging Manager to enhance overall client service and operational efficiency.

Qualifications

1. Industry experience in film, television, and commercial rigging equipment rental.
2. Proven sales experience with a strong track record of building and managing customer relationships.
3. Technical understanding of rigging equipment and interest in film production techniques.
4. Must be computer literate with detailed working knowledge of Microsoft Office Programs (Word, Excel, Outlook) required. Rental software Rental Tracker Pro knowledge a plus.
5. Demonstrate exceptional customer service with a strong sense of urgency, consistently exceeding client expectations.
6. Ability to manage multiple complex orders simultaneously, prioritising tasks to ensure timely and accurate delivery of services.
7. Demonstrated ability to handle stressful situations professionally and confidentially as well as interact with co-workers and clients professionally.
8. Demonstrate the ability to navigate complex situations and personalities with professionalism and tact.
9. Exhibit a confident, solution-oriented attitude with a focus on team success and client satisfaction.
10. Flexibility to work outside of regular business hours as required to meet client needs and project timelines.
11. Stay updated on industry trends and track inventory utilisation to optimise client offerings and internal processes.