Housekeeping Supervisor

The Red Carnation Hotel Collection (Red Carnation Hotels); City of Edinburgh; On-site; GBP 26,000 - 27,000

Job description

Housekeeping Supervisor***luxury hotel***

Incredible benefits

We are looking for a Housekeeping Supervisor on a full-time basis. The ideal candidate will have previous experience in a similar role within housekeeping, with a positive and welcoming attitude. We are seeking someone with exceptional attention to detail, strong organisational skills, and a passion for working in housekeeping. You should be a true team player, capable of motivating and leading others while maintaining a friendly and professional environment. Effective communication in English is essential to ensure smooth operations and clear coordination with the team.

Location: 100 Princes Street, Edinburgh

Employment Type: Full-time

Working Pattern: Shift work (5 days on, 2 days off)

Salary: £26,500 per annum + service charge.

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world. We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.

Key Responsibilities of a Housekeeping Supervisor:

• Checking and inspecting up to 60 rooms per shift to ensure they meet the hotel’s luxury standards for cleanliness, presentation, and guest satisfaction.
• Assisting in the training, development, and mentoring of team members, ensuring that all staff are knowledgeable about housekeeping procedures and hotel policies.
• Inputting and monitoring room status in the hotel’s computer system throughout the shift, ensuring accurate tracking of guest rooms for cleaning, maintenance, and readiness.
• Preparing and allocating room attendants' sections and porter duties efficiently to ensure smooth operation and high-quality service.
• Assisting in the control and issuing of keys, ensuring security and proper handling of keys for rooms and access areas.
• Helping in the preparation and management of rotas to always ensure adequate staffing coverage, based on occupancy and operational needs.
• Directly supervising and supporting team members daily, ensuring that all housekeeping tasks are completed on time and to the highest standard.

What are we looking for?

• Previous experience in a similar role within the housekeeping department, ideally in a luxury hotel environment. Proven ability to supervise and manage a team effectively.
• Excellent attention to detail with the ability to inspect rooms and common areas to meet luxury standards. Strong organisational and time management skills to handle multiple tasks efficiently.
• A team player with a positive, can-do attitude, who enjoys motivating and supporting colleagues. Ability to lead by example and provide guidance to room attendants.
• Excellent verbal communication skills in English to ensure clear instructions and feedback can be provided to the team.
• Comfortable using hotel management software (experience with room status input, rotas, and key control systems is beneficial).
• Able to work shifts on a 5-day-on, 2-day-off pattern, and manage varying workloads depending on hotel occupancy.
• A strong focus on guest satisfaction with the ability to adapt to and resolve issues as they arise, maintaining the hotel’s high standards at all times.

What’s in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Excellent service charge added to your salary every month.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.