Customer Development Manager

In combining Carlsberg’s and Britvic’s legacy businesses in the UK to form Carlsberg Britvic, we are creating an integrated beverage powerhouse in the market. Stronger together, we have a unique opportunity to get ahead and stay ahead of the competition while building a truly iconic business proposition. We offer customers an enhanced portfolio as the leading supplier combining beer and soft drinks, supported by a world-class sales force capable of unlocking growth opportunities across multiple channels and occasions. We are leveraging the strength of our integrated supply chain to make great-tasting brands available everywhere. Additionally, we are building brand equity while delighting consumers through outstanding marketing and innovation platforms. To fuel this opportunity, we are combining our talent, capabilities, and know-how across our integrated organization.

Job Overview:

As the Customer Development Manager at Carlsberg Britvic, you will play a pivotal role in driving growth and fostering strong relationships with members of the Unitas buying group. Reporting to the Unitas National CDM, you will focus on delivering exceptional point-of-purchase execution, ensuring best-in-class availability online, in depots, and in retail/outlets. Your primary responsibilities will include implementing the national price, promotion, and brand execution plan, as well as identifying and realizing local opportunities for growth with individual members.

Key Responsibilities:

1. Build and maintain strong relationships with multiple stakeholders, both internally and externally
2. Execute the national price, promotion, and brand execution plan with precision
3. Identify and unlock additional opportunities for growth within the Unitas account
4. Contribute to Unitas account processes, including sales forecasting and P&L management
5. Effectively manage specific accounts to deliver the best outcomes for Britvic

Knowledge, Skills & Experience Required:

1. Excellent interpersonal, written, and oral communication skills to foster strong relationships
2. Ability to take initiative, be a self-starter, and demonstrate problem-solving capabilities
3. Ability to manage conflicts and influence with integrity for Britvic's benefit
4. Exceptional organizational and time management skills to ensure timely execution of opportunities
5. Analytical and data-driven approach to identify trends, assess performance, and make informed decisions
6. Attention to detail and a methodical approach
7. Self-motivated with the ability to work independently and as part of a team

Key Behaviours:

1. Curiosity and a growth mindset to learn new skills and develop continuously
2. Adaptability and responsiveness to change
3. Commitment to high standards and best-in-class customer management
4. Operational grip and focus on "on time, in full" delivery
5. Tenacity to solve problems as part of a team
6. Demonstrate pride in representing Britvic with customers