Transport Resourcing & Performance Executive

Saga Group; Crawley; Hybrid; GBP 25,000 - 45,000

Job description

Transport Resourcing & Performance Executive

Job Introduction

Transport Resourcing & Performance Executive

Permanent

FT – 35 hours per week

Hybrid – Home / Hub working with occasional travel to our operating port locations required (Crawley or Enbrook, Folkestone Hubs)

Our Travel operations team here at Saga is currently seeking two Transport Resourcing & Performance Executives. This is an exciting opportunity to work with the resource function within the Transport Department at one of the most recognised and trusted brands amongst UK consumers in our demographic.

As a Transport Resourcing & Performance Executive, you will be responsible for assisting the management of both internal and external resources to achieve both quality and costing targets in the delivery of chauffeur-driven and private hire journeys to our holiday customers across the Saga Group brands.

One of the roles will have a focus working with the fleet whilst the other our affiliates. You will work closely with our fleet and supplier management on our key resources (vehicles, fleet drivers, and affiliate partners), diligently allocating available resources and owning the completion of cost-effective plans based on our operational KPI’s.

You will have the opportunity to identify and implement solutions that improve systems and processes to deliver a world-class service to our customers with consideration to cost effectiveness.

This role would be ideal for someone working in a Transport, Logistics, or similar environment who has experience utilising tools such as Excel and planning systems in their role. Having experience managing relationships with third-party suppliers in your career, or exposure to an operations environment within sectors including transport and travel is advantageous.

If you possess an analytical mindset with a passion for problem-solving that accompanies an interest in the travel industry, apply to join a team that is keen to welcome you onboard to a role where no day is the same!

Role Responsibility

• Generate MI reports to analyse resource availability across fleet drivers, vehicles, and third-party locations, and take proactive action to resolve any identified shortfalls.
• Supply efficient routes for in-house fleet drivers and third-party suppliers, ensuring compliance with company rules and parameters.
• Work closely with operations to ensure resources are prioritised for work re-allocation to fleet drivers based on quality of service and efficient costs.
• Manage relationships with key suppliers, resolving account-related queries, performance issues, invoicing, and miscellaneous requests.
• Oversee supplier administration, including managing the supplier inbox, invoicing, expenses, contracts, licensing/insurance documentation, and general queries.
• Manage and confirm transfers allocated to the resource network, reassigning transfers if declines occur, and ensuring the acceptance process runs smoothly.
• Analyse data to improve first-time acceptance rates, minimising future reallocations and optimising efficiency.
• Allocate internal vehicle resources across UK locations to ensure service, repair, licensing, and safety compliance.
• Collaborate with operations to prioritise resources based on service quality and cost efficiency, including being the point of contact for all escalations relating to changes, cancellations, queries, and any alterations that may affect the efficiency of any route, and liaising with appropriate team members.
• Ensure accurate journey rates are loaded into the planning system and manage adjustments for efficiency.
• Conduct post-delivery service analysis, producing MI reports to identify areas for improvement in quality, cost, fleet driver performance, and SLA adherence.

The Ideal Candidate

• Good level of computer skills, including use of third-party systems and MS Office packages.
• Experience working in a Transport/Logistics environment utilising Excel, planning systems, and telematics is preferred.
• Supplier management experience is advantageous.
• An analytical mindset to achieve the economic transport plans involved in this role, with a constructive and enthusiastic approach to problem-solving.
• Experience making logical and methodical decisions in a fast-paced working environment.
• Excellent administrative and organisational skills with the aptitude to prioritise and manage time effectively.
• Excellent written and verbal communication skills with experience utilising a strong telephone manner.
• Proven ability to work under pressure and to tight deadlines, and openness to do so during unsociable hours when meeting deadlines.
• Good knowledge of the U.K. motorway system and UK postcodes.
• Understanding/experience of a Transport company would be advantageous.

Package Description

Every day our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

Benefits available to all colleagues:

• Our working week is 35 hours per week.
• 25 days holiday + bank holidays.
• Option to purchase additional leave up to 5 extra days.
• Pension scheme matched up to 10%.
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups, and entertainment companies.
• Enhanced maternity and paternity leave.
• Grandparents leave.
• Company performance-related annual bonus - Up to 5%.
• Income protection.
• Access to Saga Academy, our bespoke learning platform.

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products, and our Saga Magazine.

We aim to be the largest and most-trusted brand for older people in the UK. Our focus on delivering exceptional experiences empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge; we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees, or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.