Digital Solutions Business Analyst

We are seeking a seasoned Business Analyst to join our team. You will work across two business areas:

• Consultancy - providing process analysis and strategy.
• Software Development - providing a purpose-built platform for Utilities, NHS, Transport, and other Public Sector organisations.

We help organisations undergo Digital Transformation, including the provision and implementation of our custom-built platform, which includes modules for CRM, Asset Management, Project Management, Reporting, Billing, Quoting, and BI/Dashboards.

The Role

We need an experienced Business Analyst to support the documentation and refinement of platform requirements across key clients. You will work directly with our consultants and clients to:

• Document business and functional requirements – extracting knowledge from key stakeholders and translating it into structured documentation.
• Facilitate workshops – engaging with clients and internal teams to gather and validate requirements.
• Define solution designs – working closely with the leadership team to translate ideas into structured system designs and specifications.
• Support the full project lifecycle – including assisting in testing, user acceptance, and continuous improvement.

This is an exciting opportunity to work on high-impact projects in the Utilities, NHS, and Public Sector industries, ensuring digital solutions meet business needs effectively.

Key Responsibilities

• Conduct requirement-gathering workshops with internal and external stakeholders.
• Translate business needs into clear and structured documentation.
• Develop solution designs and collaborate on system architecture.
• Work closely with developers, project managers, and stakeholders to ensure requirements are well understood and implemented.
• Support testing, UAT, and continuous improvement processes.
• Provide insights into process optimisation and digital transformation best practices.

Skills & Experience Required

• 5+ years of Business Analysis experience, ideally in digital transformation or software implementation projects.
• Strong experience working with CRM, Asset Management, Project Management, Reporting, or Billing solutions.
• Excellent workshop facilitation and stakeholder engagement skills.
• Strong documentation skills – ability to clearly define requirements, use cases, and solution designs.
• Experience working in Utilities, NHS, Rail, or Public Sector organisations is a plus.
• Familiarity with Agile methodologies and project lifecycles.
• Self-starter with the ability to work independently and as part of a remote team.

Why Join Us?

• Work on impactful Digital Transformation projects.
• Gain exposure to multiple industries and high-profile clients.
• Opportunity to work closely with a visionary leadership team and shape platform development.
• Flexible, remote working environment.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Research, Analyst, and Information Technology

Industries

Software Development