ICT Customer Relationship Officer FTC (PDF, 344.6KB)

The Princess Alexandra Hospital NHS Trust

About

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.

We employ 4,000 people and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

The values and standards of the hospital

Our Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart

Everyday excellence

Creative collaboration

We believe in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

Key details

Location

Site: The Princess Alexandra Hospital NHS Trust

Town: Harlow

Postcode: CM20 1QX

Major / Minor Region: Essex

Contract type & working pattern

Contract: 9 months (Fixed term)

Hours: Full time - 37.5 hours per week (1 in 4 Saturdays)

Salary

Salary: £28,407 - £34,581 per annum plus 5% high cost area supplement

Salary period: Yearly

Grade: (NHS AfC: Band 5)

Specialty

Main area: Customer relationship

Job overview

You will provide assistance to the Health Care Groups in embedding consistent processes and best practice principles associated with digital solution implementation.

IT literacy, flexibility and the ability to travel across the PAHT estate is essential. You will have excellent communication skills and confidence in working with Nurses, Midwives, administrators, Doctors and other health professionals. You will be required to work closely with the ICT support services and Project Managers as required. Supporting clinical staff will be of key importance to improving the overall quality of patient care.

A key component of the Princess Alexandra Hospital’s application estate is the Electronic Patient Record (EPR). You will ensure that the functionality reflects the operational working of the Trust and local Health Economy in recording patient activity and providing a means of communication with patients. You will manage user support in the production of information used to support commissioning activity as well as statutory information requirements and at all times ensure the integrity, security and accuracy of the data recorded.

There is a requirement for this role to operate as part of an on-call rota as and when required and includes rotation weekend working as part of the core delivery hours.

Advert

• Work within varied clinical environments and settings, supporting administration and clinical staff.
• Work alongside trainers in classroom settings, supporting the delivery of training as classroom assistants.
• Confident and effective communication skills are essential in order to deliver one-to-one and group support and to deliver key messages to a diverse range of users.
• Support colleagues as an active member of the Programme team.
• Able to empathise, reassure and encourage End Users, offering guidance, direction and when appropriate effective signposting.
• Update and maintain any support materials in line with any service changes as requested by the line manager.
• Assist the ICT Support team and Users in providing basic fixes onsite and being available following changes in applications, updates, fixes etc. to the user community.

Working for our organisation

Our Organisation

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart

Everyday excellence

Creative collaboration

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

Detailed job description and main responsibilities

Please see the attached Job description and person specification for the full job details. This is available to download at any time.

What we can offer you:

• Full induction and onboarding process in our organisation
• Free car parking for our staff
• Structured pay scheme, including additional living supplement to your basic salary
• Minimum 27 days’ annual leave plus bank holidays (pro rata for part time staff)
• Access to our Alex Lounge, our staff only rest area with free tea and coffee
• Access to NHS Pension scheme
• Flexible working options available, in line with our flexible working policy
• Onsite creche facilities
• Annual appraisals with career pathways
• In-house training courses
• Discounted hospital restaurant
• Staff health and wellbeing health services and complimentary health provision

Important information

• Our Trust is committed to promoting equality of opportunity for all its employees. We welcome applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender reassignment, marital status, pregnancy, religion or belief or sexual orientation. Reasonable adjustments to the interview process can also be made for any candidates with a disability.
• All new colleagues joining PAHT will be subject to a probationary period of six months.
• The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
• Our Trust is committed to safeguarding and promoting the welfare of children and young people, and vulnerable adults. Offers of employment are subject to pre-employment NHS screening checks.
• Providing false or misleading information or unsatisfactory pre-employment checks may result in the offer of a post being withdrawn.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Qualifications

Essential criteria

• Educated to Degree Level or equivalent experience

Desirable criteria

• Relevant Testing or Training / facilitation Qualification
• IT or professional qualification

Experience

Essential criteria

• Relevant Testing or Training / facilitation Qualification
• Experience of using service desk software for call logging and incident management

Documents

• ICT Customer Relationship Officer FTC (, 344.6)PDFKB

Further details / informal visits contact

Name: Paul Richardson

Job title: ICT Business Partner

Email address: [email protected]

Telephone number: 01279 962413