Commercial Lines Account Manager

ZipRecruiter; Worcester; On-site; GBP 60,000 - 80,000; Full time

Job description

Job Description

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market-leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

Position Overview

The Commercial Lines Account Manager will play an integral role in driving our mission to deliver excellence in client management and retention.

Primary Responsibilities

• Effectively managing a high volume book of Insurance business, ensuring all required tasks are completed accurately and on-time.
• Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication.
• Handling renewals, service requests, claims, billing, and new policies.
• Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures.
• Review all applications, policies, endorsements, and audits for accuracy.
• Coordinate expiration list with department manager to obtain renewal business information.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Three years minimum Commercial Account Management experience required.
• Property & Casualty License required.
• Valid driver’s license and insurance required.
• Possess strong administrative and computing skills, including Microsoft Office (Word, Excel, and PowerPoint).
• Applied/Epic or similar agency management software experience.
• Able to work independently and enjoy a high degree of interaction with team members.
• Self-motivated and driven.
• Maintain a sense of urgency and ability to work with and meet deadlines.
• Demonstrate effective written and verbal communication, including the ability to actively listen and problem solve with minimal assistance.
• The ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information.
• Ability to maintain a professional demeanor and positive attitude.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our diversity. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, national origin, sex, sexual orientation, gender identity, disability, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee, unless the accommodation would impose an undue hardship on the operation of our business.