Operations Engineer, AWS Managed Services

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Operations Engineer, AWS Managed Services

DESCRIPTION

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Managed Services team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

The AWS Managed Services team is seeking engineers that enjoy solving problems, working with customers and have a strong technical background in infrastructure and cloud management. Our customers are diverse and so are their requirements. Do you have experience as a Systems Administrator working with Linux, Unix or Windows, and understand the advantages of working in a highly distributed virtual environment? Can you read and troubleshoot code snippets? If you fit the description, you might be the person we are looking for!

You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

1. Learn and use ground-breaking technologies
2. Troubleshoot application deployments
3. Recreate customer issues
4. Build proof of concepts
5. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
6. Build and maintain CloudFormation templates, Chef cookbooks and shell scripts to automate and deploy AWS resources and configuration changes.
7. Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.
8. Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
9. Drive customer communication during critical events
10. Write tutorials, how-to videos, and other technical articles for the AWS customer community
11. Work on critical, highly complex customer problems that will span multiple AWS services

BASIC QUALIFICATIONS

- Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, Physics or equivalent industry experience.
- 1+ years of experience in managing full 3 tier application stacks from the OS up through custom applications
- Relevant work experience in Linux or Windows systems administration
- Experience with virtualization technologies (Hypervisors, VMware, Xen).
- Excellent oral and written communication skills and Strong customer focus
- Ability to juggle many tasks in a fast-moving environment

PREFERRED QUALIFICATIONS

- Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
- Experience in cloud technologies (preferably AWS)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.