Case Management Officer Level 3 Revenues and Service Support WMF1616e

Westmorland and Furness Council is seeking to recruit a Case Management Officer Level 3 to work within the RevenuesTeam. This is an opportunity to join the Westmorland and Furness Council’s Revenues and Benefits Service on a permanent basis.

In this role you will co-ordinate and play an active role in the billing and the collection of the levy on behalf of the Business Improvement District bodies across Westmorland and Furness, being a main point of contact in relation to billing related matters. Business Improvement Districts (BIDs) are business led partnerships which are created through a ballot process to deliver additional services to local businesses. You will proactively liaise with BID payers to ensure that payments are made in a timely manner, that funds collected are transferred appropriately, and will maintain accurate records and financial information. You will deal with correspondence and enquiries from the BID bodies and payers in person, in writing and by telephone and will work collaboratively with other service areas, attending internal and external meetings where required.

You will also provide support to the Revenues & Benefits Management Team and service operations including:

• Provide high level administrative support to the Revenues & Benefits Management Team and operations of the service
• Accurate record keeping and minute taking
• Provide effective financial and project monitoring and financial data reporting
• Extraction, analysis and compilation of data for management information purposes, and in preparation for submission of statutory returns
• Work closely with colleagues within the service and across the Council as well as stakeholders

You should have previous experience within a Revenues or Benefits role and ideally be proficient in the use of a Revenues account and document management system.

You will be able to demonstrate

• Proven ability in decision making with minimum supervision
• Proven ability to work in an agile way
• Experience of working in a Local Authority Revenues environment
• Knowledge of Business Rates and Recovery Regulations, with a proven ability to understand and comply with regulations and associated legislation, respond to and seek to resolve service requests from customers using technical knowledge, business rules, statutory guidance, systems and processes.
• Experience of acting as a point of contact between senior management and internal and external stakeholders, handling communications, identifying and analysing data, and producing management reports.

What can we offer you

• Excellent training and development offers
• Flexible working opportunities
• Opportunity to join the Local Government Pension Scheme
• Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
• Various perks and discounts schemes, including money off your phone contract and local gyms
• Competitive rates of pay
• A 12-month digital trial (from 1 June 2024) of a new scheme that allows free workplace car parking for employees in all Westmorland and Furness Council owned car parks between Monday to Friday.

To apply please click theApply Nowlink below.