Implementation Support Analyst

Hours: Permanent full time role - 35 hours per week - Monday to Friday - 9am to 5pm
Hybrid working from: Skipton Head Office
Salary: £40,175 Per Annum
Closing Date: Fri, 6 Dec 2024

We’re looking for an Implementation Support Analyst to work in our Technology Strategy team, providing essential support for the formulation, communication, implementation, and execution of our Technology Strategy. Working closely with our key business area stakeholders and members of the Enterprise Architecture and Technology Strategy team, you’ll support the Senior Technology Implementation Manager in coordinating and communicating functional strategy and initiatives.

This role is responsible for supporting the development of communication content, presenting information clearly to various stakeholders, supporting documentation processes, producing reports, and other administrative tasks. The Implementation Support Analyst ensures that tasks are organized, tracked, communicated effectively, and measured for success.

Who Are We?

Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organization. We don't have shareholders; we're owned by our members. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

What’s In It For You?

Skipton values work/life balance and we are proud to support hybrid and flexible working. This role will require a day a week onsite. We have a newly refurbished head office which offers a vibrant and collaborative working space. We have a range of other benefits available to you including:

1. Annual discretionary bonus scheme
2. 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
3. Holiday trading scheme allowing the ability to buy and sell additional annual leave days
4. Matching employer pension contribution (up to 10% per annum)
5. A commitment to training and development
6. Private medical insurance for all our colleagues
7. 3 paid volunteering days per annum
8. Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
9. We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

1. Supports the formulation and communication of the Technology Strategy, working with the Enterprise Architecture and Technology Strategy team in the development and delivery of the Technology Strategy.
2. Supports the coordination and communication of the Technology Strategy.
3. Supports the Senior Technology Implementation Manager with departmental/functional projects.
4. Develop, draft, and distribute communication content, including emails, intranet updates, and other departmental/functional communications. This may sometimes include board level material.
5. Collaborate with stakeholders to ensure messaging aligns with project goals and is effectively targeted to the intended audience.
6. Monitor and measure the effectiveness of communication strategies using analytics, feedback, and engagement metrics.
7. Provide reports on communication outcomes, highlighting successes, areas for improvement, and recommended actions.
8. Use task management tools to monitor and update the status of ongoing activities.
9. Supports the presentation of technical documentation to non-technical audiences, translating complex information into easy-to-understand formats.
10. Act as a liaison between technical teams and stakeholders, ensuring clear communication and understanding.
11. Assist with administrative tasks, including recruitment coordination by working directly with the Talent Acquisition team, documentation management, and preparation of meeting notes.
12. Organize and maintain project documentation, ensuring accuracy and accessibility.
13. Create and update departmental documents, including PowerPoint presentations, communication materials, and other supporting documentation.
14. Ensure consistency in branding, formatting, and messaging across all documents.
15. Support the development of regular reports on project progress using data, management information (MI), and key performance indicators (KPIs).
16. Analyze data to support decision-making and provide actionable insights to the team.

What Do We Need From You?

1. Strong organizational and multitasking skills.
2. Excellent written and verbal communication skills, with the ability to simplify technical information.
3. Proficient in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
4. Experience with data analysis, report creation, and communication tools.
5. Attention to detail and a proactive approach to problem-solving.
6. Ability to work independently and collaboratively within a team.
7. Familiarity with measuring and analyzing communication effectiveness.

Knowledge & Experience

1. Experience developing communication content and measuring its success.
2. Familiarity with task management and reporting tools.
3. Demonstrated ability to work with data and present it effectively.
4. Previous experience in a communications environment or support role, ideally within a project, implementation, or administrative.