Client Liaison Officer - Part Time

Eurofins QTA Inc.; Sheffield; On-site; GBP 20,000 - 30,000

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins.

Job Description

20 hours per week. Monday - 09:00 – 12:00, Tuesday-Thursday - 9:00-13:00, Friday - 9:00-14:00.

Purpose Of The Post

To provide a high quality service to all clients ensuring that their needs are met effectively and efficiently. Offer support to all aspects of non-laboratory and analytical services.

• Ensure queries for the laboratory clients are managed effectively.
• Pass the query onto the appropriate staff member/department.
• Liaise with the Laboratory Processing Manager/Quality Officer with any customer issues that have arisen.
• Troubleshoot customer and engineer incidents.
• Ensure that customer issues are resolved effectively and suitably. Inform clients that actions have been undertaken to resolve the issue and prevent the issue reoccurring.
• Liaise with the analysts, Laboratory Processing Manager, Laboratory Operations Manager, Laboratory Development Director for technical information.
• Ensure that clients are kept up to date with all appropriate UKAS information.
• As required, liaise with the Logistics department regarding collections and distribution of Orange Boxes.
• Booking orders onto LIMS, order management and relocation.
• Create bottle labels, labelling of sample bottles, contact and settle plates.
• Ensure the Customer incident and Collection log are completed in a timely manner.
• Cover phone lines and answer customer and engineer queries.
• Attend and assist when necessary, meetings with department and management.

Qualifications

• Friendly and helpful
• Organised
• Flexible and able to prioritise a changing ‘to do’ list
• Trustworthy and reliable
• Able to work in a wider team (i.e. readily offer assistance to others if further collections are required, outside of specified routes)

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues' special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement
• Additional Annual Leave Purchase scheme
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities
• We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.

What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements. This will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date, unfortunately, on this occasion, your application has been unsuccessful.