Head of Campus Operations (Nottingham) - TLG College

The Role:

We are seeking a dynamic and experienced Head of Campus Operations to join our team. The successful candidate will provide effective leadership to our student support teams, ensuring the efficient and effective delivery of administrative processes. Key responsibilities include overseeing student attendance monitoring, student finance, and withdrawal processes, as well as managing I.T. facilities and providing operational academic oversight.

Key Responsibilities:

• Lead and manage student support teams to ensure efficient administrative processes.
• Oversee the implementation of processes including student attendance monitoring, student finance, and withdrawal processes.
• Manage I.T. facilities to ensure they meet the needs of staff and students.
• Provide operational academic oversight to support the delivery of educational programs.
• Lead, motivate, and develop the Student Support Teams, encouraging behaviours that reflect the college values.
• Effectively manage direct reports, including performance management, annual performance and development reviews, and identifying training and development needs.
• Lead the attendance and engagement processes, working with mentors, academics, and the wider team to ensure timely interventions for students at risk and compliance with B3 requirements.
• Set and monitor service standards, fostering an environment of continual improvement across the team.
• Provide strategic support and input to the Deputy MD and the wider senior team to ensure the service meets the requirements and needs of the business.
• Produce and report on management information in a timely manner to inform strategic decision-making.