Chertsey – Technical Support and Field Engineer

Hanwha Vision Europe; Chertsey; On-site; GBP 30,000 - 50,000; Full time

Job description

Job Responsibilities

• To provide Technical Support to customers and distributors, delivering the highest quality responses within agreed time frames.
• To create test schedules, plans, and reports for new and existing security products manufactured by Hanwha Vision.

Skills & Experience Requirements

• Provide timely and accurate advice and support via phone, email, remote connection, and face-to-face to all customers/distributors/users.
• Effectiveness in understanding problems and making timely, practical decisions.
• Follow up on open tickets and ensure customers are kept up to date at all times with the progress.
• Maintain and develop the company's adopted CRM system ensuring all data relating to customers and support tickets is accurate and always up to date.
• To provide a high level of technical support to customers and associated service facilities.
• To accurately log all customer issues reported or observed on site and create site visit reports.
• To utilise test equipment to replicate customer configurations for testing/troubleshooting purposes.
• To provide on-site support to customers and end users as required.
• To attend customer sites and assist with live site technical support and troubleshooting as required.
• To provide detailed written reports on outstanding customer issues on a weekly basis.
• Performing miscellaneous job-related duties as assigned by the Head of Technical.
• Background within the Security/Technology industry in a senior support role.
• Strong understanding of Operating Systems, Servers, and Networking components.
• Experience providing support on CCTV (Both Analogue & IP) is essential.
• PC Literate – Intermediate & Advanced ‘Microsoft Office’ skills to include Excel.
• Clean Driving License.

Location

The jobholder is required to be located at Hanwha Vision Europe Ltd, Heriot House, Heriot Road, Chertsey, Surrey, KT16 9DT. The role may include extensive travel throughout the region and travel outside of the UK may be required from time to time.

Apply

If you are interested in applying for this position, please contact the HR team via our careers e-mail address: [e-mail] to request a copy of the full Job Description, along with our application form. Hanwha Vision Europe Limited are an equal opportunities employer.