Manager, Advocacy (London, United Kingdom)

Figma; London; On-site; GBP 50,000 - 90,000

Job description

Manager, Advocacy (London, United Kingdom)

London, England

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design, and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

At Figma, we are creating a community of practice where our users can connect, learn, and advance their skills through sharing with one another. Our advocacy team is at the core of the Figma Community—online, in written and video content, and in live interactions with users. This manager will be a key partner to support our marketing, sales, and product teams by helping add design and development perspectives combined with expert product knowledge into our go-to-market strategy, building relationships with our user community, and advocating for users internally with our product teams. If you’re an experienced manager, love Figma tools, and already find yourself advocating for Figma with your peers, we’d love to hear from you!

This is a full-time role based out of our London Hub.

What you'll do at Figma:

• Lead the EMEA Advocacy team: Support and grow a diverse team of Designer and Developer Advocates who help scale our community engagement, sales support, and content efforts in EMEA.
• Enable Figma users at scale: Prioritize, assign, and collaborate with the team to deliver the highest value content to support our customers (ex: livestreams, written content, presentations, Figma community resources, etc).
• Partner with regional marketing teams: Support our marketing efforts from events to product launches, to generate leads and drive adoption of new features, capabilities, and workflows.
• Partner with Sales and customer experience teams: Support our highest value sales opportunities with consultations and scalable onboarding programs to enable our customers to become experts in the product.
• Advocate for users with our product team: Help continuously improve internal processes to bring advocate insights from customer engagements to the product teams.
• Motivate and empower the community: Enable the team to maintain and build relationships with users in the community and identify ways to improve internal processes to track and measure community engagement.

We’d love to hear from you if you have:

• 5+ years of leading a design-related team (design ops, design systems, or marketing).
• Ability to work cross-functionally with teams like sales, product, and marketing leadership.
• Ability to gain support to drive projects and new initiatives forward.
• Comfortable presenting to large groups of people.
• Knowledge of product design and development workflows.
• An entrepreneurial mindset and joy for iterating on projects from early experimental ideas through to completion.
• Comfort-level with up to 25% of travel.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product, and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [e-mail]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location.
• Enabling closed captioning on video conferencing.
• Ensuring all written communication be compatible with screen readers.
• Changing the mode or format of interviews.