Claims Support Administrator

Benefact Group plc; Cheltenham; Hybrid; GBP 80,000 - 100,000

Job description

Working hours: 35 hours per week

Duration: Permanent

Location: Cheltenham

About the role

Lansdown Insurance Brokers, who are proudly part ofBenefact Group, are looking for a Claims Support Administrator to join our Cheltenham office.

To work in the Claims Department as an intermediary between policyholders and insurance companies by helping to deliver exceptional customer claims service experience. Your role will focus on supporting the Claims team.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key responsibilities

• Provide organizational and administrative support to Claims Dept
  
• Review and record new claims onto the system
  
• Allocate appropriate codes and reserves
  
• Update diary system
  
• Process Insurer bordereau movements
  
• Review Insurer portal updates
  
• Review claims regularly and proactively using diary system to ensure accurate reserve
  
• Support the Claims Team with administration duties as required.
  
• Handle client and Insurer telephone queries
  
• Assist the Claims Dept by preparing documentation to help them evaluate and report on specific claims
  
• Liaise with Clients, Insurers, Property Managers, Agents, Loss Adjusters to support the effective management of claims
  
• Provide advice and guidance to policyholders on instruction from claims Executives
  
• Assist with the necessary review of internal claim files
  
• Provide input to underwriters during the review of existing Insureds’ claims experience
  
• Prepare claims summaries and respond promptly to queries
  
• Build effective working relationships with other team members.
  
• Promote the LIB brand of excellence and professionalism in client service and build positive relations.
  
• Have thorough knowledge of industry regulations and minimum standards to ensure compliance with the regulations and LIB’s claims control standards and protocols
  
• Conflicts of Interest - Adhere to LIB’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest and take steps to resolve them promptly
  
• Develop relationships with clients, insurers and suppliers
  
• Comply with Lansdown’s procedures, policies and regulations including the code of conduct
  
• Any other duties that might be required from time to time

Knowledge, skills and experience

• MS Word
• MS Excel
• MS Outlook
• Open GI
• Accurate data input skills
• Customer-focused
• Attention to detail
• Team work

What we offer

• A competitive salary - let's discuss it
• Hybrid working
• Competitive Personal Pension
• Bonus scheme
• 22 days annual leave plus bank holidays
• An array of health and wellbeing benefits, including private healthcare
• Volunteer day
• Onsite parking
• Full study support and study leave to complete insurance industry professional qualification
• EAP Scheme

About us

Lansdown Insurance Brokersis an established property insurance broker with over 60 years’ experience of offering specialist products and advice for landlord, business and personal lines insurance.In 2014 we were purchased by SEIB Insurance Brokers and are now proudly part of the Benefact Group.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.