l'Oréal Luxe Indi Brands Counter Manager, Boots Meadowhall (37.5 Hours)

L'Oréal Indi Brands Counter Manager

Belonging to Indi Brands

Working for L'Oréal Indi Brands, nothing gets in the way of good vibes. We make authentic connections and encourage our teams and customers to be unapologetically themselves.

Conventional beauty has never been our thing. We value self-expression, pushing boundaries, and empowering our community.

Our brands move at the speed of culture, drive innovation, and see the beauty in everything.

We believe that skin knows no gender and one size doesn't fit all when it comes to Make-Up and have a passion for helping people achieve their own goals. Our teams create a space where people explore, play, have fun, and everyone feels welcome.

Join us and become a Brand Ambassador across the L'Oréal Indi Brands including Urban Decay and IT Cosmetics with our Multi-Tasking, Jaw Dropping, long-lasting efficacious products.

What you'll be doing

1. Motivating yourself and your team to ensure sales targets are met and deliver an incredible customer experience.
2. Achieving sales goals - One Indi brand target agreed with Area Manager, achieved through authentic delivery of Indi service model delegating to your team.
3. Eventing and Animating - Bring to life key moments across Indi brands building your business with innovation by creating both on-counter events/internal/external link ups.
4. Developing/coaching your team, delivering regular training and feedback.
5. Effectively communicating with your team, Area Manager, Store/Department Manager and Store Teams to create an environment where everyone feels at their best.
6. Oozing passion for Indi brands and delivering exceptional service, being a luxe role model, leading by example to your teams to deliver memorable experiences.
7. Keeping up to date with the latest Make-Up and skincare trends. Our teams are passionate about an unbiased approach to our iconic products.
8. Being an Indi Brand advocate - Sharing your love for the brands and products on internal and external social channels in line with company policies.
9. Ensuring the counter is stocked and levels are accurate. Working with in-store operational teams and Area Managers to address any concerns immediately.
10. Completing staff rotas in a fair, accurate, and timely way one month in advance.
11. Administration and Hygiene/Housekeeping.

What you'll need

1. Energy for building and nurturing relationships with your customers, teams, and community.
2. Experience managing a team or solo account.
3. Ability to analyze sales, manage stock, and business operations.
4. A proven record of meeting sales targets and KPIs.
5. Experience in training, leading, coaching, and managing a team to success.
6. Open-mindedness and enjoyment in working independently.
7. Comfort with digital platforms.
8. Strong communication skills with your team, customers, store team, and area managers.

Support and Development

1. An Indi brand induction consisting of face-to-face and online modules in your first 3 months.
2. A full induction into the role of Business Manager including all admin.
3. Regular training with your Area Manager, Education Manager, and Peers. From Day 1, you will be set up to be part of the Indi Brand Community.
4. Education on Service, Retail, Skin Care, Make-Up, and Wellness.
5. A full training induction at our beautiful head office in Hammersmith, London to connect you with the rest of the Indi Brand Community.
6. Regular training events where you get hands-on with the latest innovation and trend-setting products.
7. Self-learning opportunities with access to our internal platform that allows you to connect with the wider Indi Brand Community.
8. Opportunities to work with your counter manager, Area Manager, and Education team to progress into future roles.

Our Mission

Coaching and developing your team to host your customers across our beauty play zones, you will immerse them in memorable and genuine face-to-face store experiences, developing personal connections with your customers to build trust and loyalty. Being a personal shopper for your customers allows you to identify and understand needs, providing tailored recommendations and education on products. You will make it your own but make it all about them.

Benefits and Rewards

1. Competitive Salary & Commission Scheme.
2. Access to 35 brands worth of products within our L'Oréal Staff Shop.
3. 30 days holiday (inclusive of BHs).
4. Discounted Dental Insurance.
5. Employee Referral Bonuses.
6. Additional support on Mental health and financial advice.
7. Working for L'Oréal means you can be part of our wider workforce to be a part of the sustainability journey we are on...L'Oréal for the future! #Beautythatmovestheworld.

At L'Oréal, we take pride in creating a diverse, equitable, and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.