E2C Business Analyst

Cognita Schools; London; On-site; GBP 35,000 - 65,000; Full time

Job description

About Cognita
Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique; however, our collective purpose is to create an environment where everyone can, 'Thrive in a rapidly evolving world'.

About the role
We are currently looking for an experienced and business-savvy E2C Business Analyst to join our Global CRM Product Team. Reporting to the Global E2C Process & Product Owner, this role will play a pivotal part in the delivery of a new, global Parent Application Portal, integrated with Microsoft Dynamics 365 CRM, for our international schools.

Your new role is central to improving the overall parent and admissions experience by enhancing operational efficiency, reducing time-to-enrolment, and ensuring consistent and streamlined journeys from lead to classroom. The successful candidate will contribute to the full product lifecycle, from discovery and requirement gathering to testing, rollout, and ongoing optimisation.

This role is a 2 year Fixed Term Contract and can be based in the UK or Spain.

Your key responsibilities:

1. Business Process Analysis & Stakeholder Engagement
   • Engage with global, regional, and local school teams to elicit and document business requirements.
   • Facilitate workshops, interviews, and discovery sessions to map current processes and define future-state solutions.
   • Produce end-to-end process documentation and gap analyses to support the Parent Portal and CRM functionality.
2. CRM Product Development & Support
   • Translate business requirements into functional specifications, user stories, and acceptance criteria aligned with Dynamics 365 CRM.
   • Work closely with product managers, solution architects, and development teams to ensure deliverables meet documented needs.
   • Support UAT processes, including development of test scripts, coordination of user testing, and validation of outputs.
3. Regional Rollout & Change Enablement
   • Support onboarding and rollout of the Parent Portal across Europe and Latin America schools.
   • Coordinate change impact assessments and training material development.
   • Collect, analyse, and prioritise feedback from stakeholders to inform continuous improvement and platform iteration.
4. Strategic Contribution to Platform Evolution
   • Identify opportunities for improvement through new integrations, process enhancements, and feature extensions.
   • Monitor CRM usage metrics and stakeholder satisfaction to provide data-driven recommendations for evolution.
   • Contribute to roadmap planning through structured analysis of cross-regional and functional needs.

Who we are looking for:

• Strong English communication skills (written and spoken) are essential. Fluency in Spanish is desirable.
• Proficiency in JIRA, Azure DevOps, or Confluence; ability to document and manage user stories and requirements.
• Bachelor's degree in Business, Information Systems, or related field (additional certifications in Business Analysis; CBAP, PMI-PBA or Agile; Scrum Master/Product Owner is beneficial).
• Experience with Microsoft Dynamics 365 CRM, ideally with certifications e.g. PL-200/MB-210 or Power Platform exposure.
• Experience working with global or regional teams.
• Experience in a Business Analyst/Product Management or similar role, ideally in education or another complex service-driven environment.

Why Join Us?
This is a unique opportunity to help transform the enquiry-to-classroom journey on a global scale, while delivering high-impact, user-friendly digital experiences that support families, admissions teams, and school operations around the world.

Benefits at Cognita
• Competitive salary depending upon qualifications and experience.
• Holiday Allowance.
• School fee discount.
• Exclusive third-party discounts.
• Professional Development.

How to Apply
Complete this application before the closing date. The Closing Date for Applications is Sunday 27th April.

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expect all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.

Early applications are encouraged; we reserve the right to interview and appoint prior to the closing date for the right applicant.