Business Development Account Manager

Resource Data Management Ltd; Leeds; Remote; GBP 50,000 - 55,000

Job description

RDM are seeking an experienced BDM whose primary focus will be in the Refrigeration-Retail sector, but additionally they will be expected to cover our full product range, inclusive of applications and sales channels. The ideal candidate will have extensive experience dealing with contractors, end users, specifiers and system integrators.

They will report directly to the Head of Sales UK & EMEA whilst playing a full part across the various divisions in the organisation, which include meetings in our Glasgow based Head Office, sales forecasting, and customer finance issues, whilst working within all RDM procedures and processes.

The Business Development Manager will be responsible for managing a portfolio of key accounts, targeting new business sectors in line with departmental strategy, and for delivering client focused solutions based on customer needs. They will also be responsible for maintaining a strong sales pipeline through effective relationship building, account management and new business lead generation.

Key Responsibilities

• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
• Responsible for the development and achievement of sales through the direct and indirect sales channels.
• Focus on growing and developing existing clients, together with generating new business opportunities.
• Act as the key interface between the customer and all relevant divisions.
• Deal with the different entities and departments of major retail chains.
• Identify and assess our clients’ critical needs.
• Identify short and long term growth opportunities.
• Present business proposals to existing and prospective clients.
• Attend meetings with clients.
• Forecast and track key account metrics.
• Keep up to date with market trends and competitor activity.
• Be a point of contact to priority customers and resolve any issues that arise.
• Collect and communicate customer requirements to all necessary departments.
• Conduct regular Business Reviews with customers and internal employees.
• Respond to client communications or queries promptly.
• Network with business partners and customers.
• Ensure that data is accurately entered and managed within the company’s CRM.
• Assist in resolving any outstanding financial disputes with clients and customers to achieve the best outcome for the organization.
• Actively promote applicable Resource Data Management products and services with our target customer base, gaining orders, specification and standardisation.
• Define technical requirements with customers to produce cost-effective and deliverable solutions.
• Establish and implement dynamic sales plans in accordance with:
  • Personal Sales plan (PSP)
  • Departmental Business plan
  • Company policy, objectives and strategy.
• In consultation with line manager, constantly review our customer base to maintain the balance of target and reactive accounts.
• Work with internal colleagues in all Entity Sales, Marketing, and Technical teams to ensure effective cross-entity, regional and national team co-operation.
• Ensure that customer issues are owned and resolved by appropriate owners within the business units.
• Provide all relevant accurate information, reporting in a timely manner as required by Senior Management, and provide feedback to the Marketing department.
• Manage and maintain customer and partner records using the appropriate company tools (CRM).
• Actively monitor and report on competitor activity.
• Personal awareness of development needs in line with knowledge and skills required for the role.

Working Hours and Location

The position, by necessity, is based from your home location - ideally in the region from Leeds to Birmingham. Pre-arranged travel to the Glasgow Head office and client meetings will be required. As a result, the successful candidate will be responsible for planning their own diary and travel schedules. The basic working week should be based around Monday to Friday, 8:30am to 5:30pm in line with the rest of the company, however, this may vary based on client availability and travel needs.

Why Join Resource Data Management

• Salary circa £50k - £55k (subject to experience & qualifications) Subject to annual review.
• Annual Bonus Incentive (OTC) - This is based on reaching a minimum level of sales versus target and will be calculated at the end of the financial year and paid in arrears on the 15th of February (following year). Each annual target is established approximately 2 months prior to its commencement by the Group sales Director with approval by the company's Board of Directors. The on-target bonus payment for achieving the annual target for this fiscal year (2025) is £5,250. If you exceed your target, then you can earn up to an additional 50% of bonus.
• Company Pension.
• Death in service cover – 3 x base salary.
• Holidays of 30 days, including statutory holidays.
• Optional Private Healthcare.
• Company Car – Electric.
• Business expenses float of £1,500 to be used in line with company expenses policy.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• The chance to work with cutting-edge technology in a growing industry.

The notice period of termination on this position will be three months after the successful completion of a 6-month probationary period.