New Homes Customer Care Manager

New Build Customer Care Manager required for a 1 year maternity cover contract. Located in Chelmsford, this candidate will be required to work occasionally from their Brentwood office, and there will be some hybrid working. Salary is between 52,000 - 55,000.

Candidates applying must be experienced in New Homes, New Build, and have worked in a Customer Care Manager role previously.

Duties:

• Fully investigate new build, new homes, customer complaints and resolve promptly and efficiently
• Determine quality and finish of newly constructed properties through the submission of Stage 16 and Stage 17 quality inspections
• Follow inspections, advise Site Manager to carry out remedial works before completion to customer in readiness for Stage 17 quality control acceptance
• Provide information to the Head of Customer Service regarding inspections carried out, including recurring defects and poor workmanship
• Carry out visits to customers' homes to review reported defects, poor workmanship, queries, determine course of action as required
• Monitor contractors and maintenance operatives whilst remedial works are being undertaken
• Attend NHBC resolutions and investigations

Benefits:

• 52,000 - 55,000 per annum
• On-site parking
• Car allowance
• Hybrid working available

Experience required:

• Customer Care, Customer Service management experience in New Build, New Homes
• Understanding of NHBC
• Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
• PC literate with Microsoft Excel, Word and Outlook skills