Technology Services Administrator (12 Month FTC)

CPS are currently looking for a Technology Services Administrator (12 Month FTC) to join our Connect Plus Services (CPS) team. The role can be based at either the Dartford or South Mimms office.

This role includes the scheduling, coordination, and management of roadspace and traffic management bookings to support the coordinator and operatives to carry out their duties.

Support the Faults Coordinator in collecting all maintenance and fault/failure rectification information and data to compile the monthly reports for internal and external stakeholders.

Support the Team in regards to procurement, timesheets, expenses, calibration, training, NHSS portfolios, PPE, and equipment ordering.

What you’ll be doing

As a Technology Services Administrator (12 Month FTC) you’ll:

• Schedule, coordinate, and manage roadspace bookings for fault and maintenance tasks to be carried out.
• Record and manage the overtime undertaken by the field-based staff.
• Process material/stock orders in conjunction with the Supply Chain Procurement Team.
• Assist with the correlation of the monthly progress report.
• Perform general administration tasks – minute taking, filing of records, etc.
• Provide holiday and sick cover for the Service Coordinator.
• Handle all stakeholder communication – inquiries/complaints.
• Ensure faults that are reported via all 3rd Parties or discovered during maintenance are correctly recorded in Service Now.
• Monitor calibration records.
• Monitor National Highways Sector Scheme 8 engineer portfolios.
• Ensure PPE, equipment, and tools are available for issue.
• Coordinate and manage a monthly timetable to ensure reports and information are collated and delivered accurately on time.
• Maintain the electronic and manual filing system.
• Assist with maintaining training records.
• Collate and distribute information for presentations.
• Perform any ad hoc duties as and when required.
• Adhere to ‘Zero Harm’ safety process at all times.
• Provide a customer-focused/service/commercial approach to work.

Who we’re looking for

You’ll have/be:

• IT literate, confident with database applications, Word, and Excel.
• A good communicator, both verbal and written, and confident when liaising with the team, third parties, and stakeholders.
• A good team player.
• Able to manage your own time and work on your own initiative.
• Demonstrate good time management qualities.
• Previous experience in supporting a field-based team would be advantageous.

About Us:

CPS represents an exciting collaboration between industry giants Balfour Beatty, AtkinsRéalis, and Egis! Together, we spearhead the operation and maintenance of none other than the M25—the bustling heartbeat of European motorways. Imagine the thrill of orchestrating over £100 million of annual investment into this vital highway infrastructure, meticulously planning and executing projects amidst the constant flow of traffic. Whether you’re already immersed in the world of Highways or eager to embark on this exhilarating journey, the M25 promises an unparalleled experience, brimming with challenges and opportunities that simply cannot be matched elsewhere!

We foster diversity and inclusivity in our workplace, actively welcoming applications from qualified individuals of all backgrounds. Regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status, all are encouraged to apply. Our goal is to cultivate a supportive and respectful environment where every employee can excel. If you need accommodations during the recruitment process, please inform us.

Location:

This is a hybrid role designed to fully maximize team collaboration on the project; we therefore expect a minimum of 60% of your time to be spent at a CPS office.

Note to all internal CPS employees:

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to recruitment@connectplusm25.co.uk.

We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family-friendly, inclusive employment policies, flexible working arrangements, and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures, and abilities.